Elshaddai removals are fraud

We have booked for a truck a week ago, to come pick our goods for us yesterday at 11am, and they haven't sent a truck until today. We have spoken to the company staff including managing director, they keep sending us from pillar to post, we are stranded right now with the children as our days of being in the place we were renting are over. The company is a disgrace! They refuse to five our deposit back so we can look for other options.