Bad service

I went to springs ELCO STEELYesterday (26/03/2015) after work to buy Steels to make Burglar doors and windows for my Tenants during this weekend and I was informed by the lady that assisted me when I was paying that she will try to deliver Today (27/03/15), she asked me to write the delivery address in a piece of paper that she in turn give it to her driver...today I received a call from her saying the driver is waiting at caltex, i must go and fetch him, to my supprise caltex is not in the same area as the one i gave her...I told her that I am at work today but my father will receive the goods on my behalf and I directed her to tell her driver where to stop so that my dad can go fetch them...my dad went to the Fire station that we aggreed about...and waiting no delivery truck from Elco and no one is talking to us whether the driver is comin gor what .I called elco just to find out that the driver has left because he has orders to deliver in krugersdorp.but why did not they informed us instead of keeping my father waiting for nothing there...this is really unprofessional of them, they can't not even read a simple address.Now I have to wait until next weekend to do these burglars...