Eldan Auto Body

I want to express my deep dissatisfaction with the repairs carried out on my vehicle at Eldan Autobody Repair Centre (Eldan Auto Body) in Pretoria West, which is an approved panel beater of Momentum Insurance. I had my vehicle repaired following an accident on 26 September 2024, and I entrusted it to your repair centre on 10 October 2024.

There have been numerous delays and ongoing issues with the repair work. I was contacted at one point and informed that my vehicle’s battery had died and needed to be replaced, which struck me as odd. Apparently, they attempted to jump-start the battery, and I was told there was a strange smell coming from it. I am unsure of what exactly was done during this process.

On multiple occasions, my husband visited the repair shop to check on the status of the vehicle, but each time, the work was not as we had been told it would be.

Finally, after an extended wait, I received my vehicle on 5 December 2024. Unfortunately, I am extremely disappointed with the quality of the workmanship, as several issues remain unresolved: 1. Use of Second-Hand Parts: I noticed that second-hand parts, specifically pirate parts, were used in the repair. As a Momentum customer, my monthly instalments do not reflect as a second hand instalments, I figure the instalments should be for new, high-quality parts, so I am concerned and frustrated by this.

2. Scratches and Damage: My vehicle was returned with numerous scratches that were not present when I initially entrusted it to the repair centre. For example, the boot spoiler was scratched.

3. Unresolved Bumper Issue: The bumper, which was supposed to be repaired, was returned with the same loose panel that resulted from the accident. It was not replaced or fixed as expected.

4. Boot Issues: Due to second hand product it appears as if the boot lid is tearing at the hinges. Additionally, the boot lid itself was only partially painted, which is unacceptable.

5. Interior Damage: The interior panels of my vehicle were badly damaged in the attempt to remove them for repairs.

6. Spray-paint: There is a big difference in the colour of the spray work between the bumper and the car itself.

I am extremely dissatisfied with the outcome and the level of service provided.

I will not recommend anyone to make use of Eldan Auto Body’s services as their quality of workmanship is extremely poor.