Terrible service

Evetech use to provide quality service and goods but for some reason it has gone terrible. I use to order from Evetech regularly for my gaming PC and for my work related PC needs, on the 1st of November I ordered an NVME drive from them payed the amount of R2800 and expected to receive my package 3 days from then since i am in a Central area of Johannesburg and have received numerous orders on time by them post Covid, finally wednsday comes and I do not receive my order and wait another day and I am still yet to receive my order. I called Evetechs support and asked whats happening and one of them said they would talk to their dispatch manager and I never herd from him again. I called again on friday for someone to help me and did the same process to talk to the manager and that he would call me back in 20 minutes.. over an 1 hour has passed so i called them back thinking they forgot, but apparently he never heard back from the manager and he would update me as soon as he does... 3 hours later still nothing. I contacted ARMEX support and it turns out they put my address in for deliver but never included my suburb, how does this happen when I have ordered from you for 5 years from the same account I made with them. I had to arrange my own Delivery from a place who should have done it for me. ARMEX arranged to deliver my item on Monday, this took me 30 minutes to arrange vs their 5 hours to get back to me on the matter... I find their staff unprofessional and their Returns policy nonsense that they wont give your money back for a broken product but give it to you in store credit! and not to mention my friend who got a pre-built PC from them with Bent Pins on the CPU. Avoid them and use Wootware or some other place at least I know when I order a product I will get it on time and thats coming from a place that is based all the way in Capetown.