Shocking Service/Overpriced

Came out to an unscheduled power outage at an individual home. They were given specific details about the nature of the problem and knew what was required before they sent a technician. They were told it specifically required a extendible ladder and yet sent out a technician who did NOT have a ladder at all. All he could do was test for power from the source - it had already been established that the lack of power was the problem. The technician left after two minutes but this company still charged for the Call Out as well as 1 HOUR of labour!!! at their already extortionist prices!