Poor service s

I buy launch x431 CRP 909e diagnostic full auto tool and pay R12070.00.No delivery made since 2023-04-04.Emails and whattaps send with same respond they are receiving stock within a week or two weeks always until to date.Requested refund after receiving the request they ignore.I have been ****med by ELECTROMART.They since refered me to many different contact numbers but no assistance received.Poor services and I don't know their shop status now whether they still exists or not.I visited their branches both Kempton Park and Pretoria but their doors are always closed during working hours to avoid customers from approaching them