Electronic Pro Full Scale **** Operation

I paid for an order online 14 days ago, there has been no notification of the courier dispatch, they use Paxi which sends a text once a parcel has been sent. They are not answering my emails. The landline listed on their website is 021-785 2285 but it does not work. On their site there is a stupid robot saying how terribly sorry they are for my frustration, but it is all meaningless. It seems to me that this is a full-blown **** operation. They do not list their physical address. I see other negative reviews on this site.