MV
M L
Active since Sep 2019
8
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Reviews
8 reviews2 months ago
Mweb Has Crashed, It No Longer Works
This company has crashed. My email does not work properly since 4 months. Random emails don't come through even though they are white listed. The technical department no longer works you can sit on hold for hours. The so-called Live Chat is just as useless, I spent 4 hours the other day and eventually they could not help me get my email working. Because it is only random emails, you don't know what has not come through. I have spent another 3 hours today on hold listening to their whining music. When you eventually get somebody on the line the call cuts and they don't call you back. Emails to this company are bounced back saying that there is a known spam email address and the error email tells you to report it to the "postmaster" via email but they don't give the email address so that is another dead end. I spent 50 minutes with a tech on the weekend who went to what they call the antispamcloud. I was not informed about this thing, you have to log in with a completely different web address and enter a 16 digit password. It is a complicated site and there is no instruction manual. The tech support helped me white list the address of a long term business associate but that person can simply not email me any longer, the emails bounce back. We have both had to get an alternate email address to be able to communicate with each other. In the meantime I must pay for the use of my mweb email address. This company's service is non existent.
0 replies
2 months ago
No Service at Mweb, Nobody Answers the Line on the Call Centre
I have been an Mweb customer for about 20 years. Of late, if you have an issue, you simply cannot get through to the technical support team. 2 months ago I sat waiting for 2 hours, got to 1st in line, and then the call cut. I am now waiting since 40 minutes listening to their unpleasant whining music, I have been "first in line" for 40 minutes, but nobody is taking the call. You can't reach them any other way, that chat service online also does not work. Random business emails have not been coming through and my email has to work. The internet also describes that they don't answer the phone, they are understaffed etc. Meanwhile I must keep paying. Another entity in S Africa that has failed.
0 replies
5 months ago
Electronic Pro Full Scale **** Operation
I paid for an order online 14 days ago, there has been no notification of the courier dispatch, they use Paxi which sends a text once a parcel has been sent. They are not answering my emails. The landline listed on their website is 021-785 2285 but it does not work. On their site there is a stupid robot saying how terribly sorry they are for my frustration, but it is all meaningless. It seems to me that this is a full-blown **** operation. They do not list their physical address. I see other negative reviews on this site.
0 replies
40 months ago
FNB pointless blocking you from running your business.
When I move from 1 location to another which one is allowed to do in this country, the bank blocks me from banking because the internet provider is not "verified". I have spent 3 hours plus today speaking to call centre agents who assure me that the block on the daily payment limits have been removed, but that was not the case. It is a holiday so there is hardly anybody working and the call centre lines are usually so bad that the calls cut or the agent can't hear you. This is FNB's version to trying to protect the customer from fraud but it devolves into not being able to run your business. I have tried for years to get this nanny exercise to me removed without success. It is a pointless and stupid system.
132 replies
59 months ago
Showmax: Unethical Conduct
I loaded a complaint on this site a few days ago about the conduct of Showmax. I signed up for a misleading and confusing offer they made in February. I thereafter tried to cancel it because I don't want to watch movies on my small screen phone, it was not made clear that the contract was for a cell phone. I have not used the service at all since then. I then asked the Showmax Live Chat person called Euticah to cancel my account. She said she would do so on the 27th of February 2021 but she did not cancel the account. Now Showmax is persevering that I only cancelled it in May after I saw another deduction off my credit card. I have sent a copy and paste of the conversation off their own website but despite the written confirmation of my cancellation they are refusing to accept that I cancelled and now still want to bill me for half of June. I think this is unethical conduct and it is peculiar in the extreme that they are denying my cancellation despite having a written record off thei own website. There are a lot of negative reviews about this company on Hello Peter, you wonder why their brand managers don't take more notice and do some damage control like treating customers fairly.
0 replies
59 months ago
Showmax Billing Despite a Cancellation of the Contract and Refusing to Refund
I responded to misleading or confusing advertising in February 2021 and signed up for a cell phone contract. They would not cancel the subscription and refused to refund me. I don't watch movies on the small screen of a cell phone. I asked them to cancel the subscription on 27-2-21. Then I was billed again. I have sent the organization a copy of the Live Chat transcript which they have not got or have not bothered to read and they have not acknowledged the cancellation request from 3 months ago. They have not reversed the payment. There have been several emails to advise me that my contract was cancelled but that there is a "30 day billing cycle" so I can keep watching to the 26th of June. This is despite that fact that I have not used the contract at all. They are ignoring my requests for a refund. It is only R39 but that is not the point, the principle is refusing to cancel my contract and then to keep billing the customer. I will never use Showmax again.
0 replies
80 months ago
Network constantly down, no service but you must keep paying
The rating should be Zero. I have been phoning for over a month because the Vodacom network is down constantly the whole day and night long, on and off. There is a repeating No Service message. I have asked that my contract can be terminated a month early as it is due to expire on the 21st of October. Not possible, Vodacom is not delivering their part of the contract ie a cell phone service but you, the customer, have no rights and must just keep paying. It is actually outrageous. The technical department has never called me no matter how many "customer service" representatives tell you that they will. They have a captive audience bound by Their Rules and Conditions and apparently you have no rights, just suck it up and pay. That is obviously the new business ethic in South Africa, no wonder so many people are emigrating. I asked Lance who called me just now, only because I've posted on Hello Peter, if I could at least get a rebate as the service is faulty, no he has no jurisdiction over that, so basically not.
105 replies
80 months ago
VODACOM NOT PROVIDING THE SERVICE I AM PAYING FOR.
Vodacom's networks are not working since about a month. Since last Friday, there being "No Service" is every couple of hours. I run my business off this phone and can't cope with this. I have probably spent about 10-15 hours calling the call centre. That kind of system is just there to make is look like somebody is doing something but nobody is accountable and nothing needs to happen as long as I pay my R1200 plus per month. I have now asked if I could terminate my contract a month early as it ends on the 21st of October 2019. That is apparently not possible, I must just pay and I was threatened with having my credit record destroyed if I tried and there are all sorts of "processes" required. The simple concept in contractual law that both parties bear rights and obligations has probably not been instilled in staff that work for this company. Trying to cancel my contract was difficult in and of itself. I even had a strange woman call me today telling me what a good customer I was so that I have been specially picked to get some or other deal even though my profile should indicate that I have cancelled my contract. Some kind of dishonest retention strategy. I have spoken to a manager who promised the networks department would phone me on Friday, then again today, but they did not. I then went and wasted more of my time today to go to the Blue Route Vodacom store. There I was told my phone or my sim was most likely to blame for the No Service message or calls that keep getting cut while I am speaking to my own customers which is embarrassing and frustrating. The technician re-set my phone. This evening there was No Service again. You would think that if a customer has called in about 15 times over a month that somebody technical would bother to call. Vodacom has removed the possibility of email contact so at least I can keep a trace of my own attempts to resolve this. I wonder if they bother to read this site. If anybody from Vodacom is reading, please call me and arrange to close my contract early so I can get on with my life and get a new service provider. If you do not, I will cancel the debit order at my bank. If the Vodacom threats materialize, I will lay a formal complaint with Icasa.
420 replies
Review Distribution
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1 Star
8 (100%)