Unprofessional funeral services

If I could give no stars, this business would have received that zero stars. My father in law passed away just after Christmas 2021 in Coligny. It was very difficult for the family as we could see him slowly passing on. Only his wife, daughter and grand daughter was with him that morning when he died. The person who came to take away his body, first of all had no sympathy or even empathy with the women at the house and made remarks such as 'Yes his dead, he has been dead a long time.' What kind of person says this while the family is still around. After that he chases all of the family out of the house so they can remove his body, just tell me why, no chance to say your last goodbyes, you just sit there outside your own house an see the body in a body bag being put in the he****. Does these people have no training on how to handle situations like these? I believe not. I have been a police officer for more than 30 years, and never in my time as a police officers have I handled a situation where someone died , in this absolute unprofessional manner. Then two days later, I myself had to go to their office to pay for the funeral and related costs. Bank card in hand and the limit on my card changed to pay, 'Sorry we do not have a card machine'. The Bangladeshi tuck shop across the street from me has a card machine. The next day my mother in law must run around to get a death certificate, only to find out that my father in law was never taken to the District Surgeon to be certified as dead, a role this business must perform before removing him to the funeral parlor. So in conclusion, I will ensure that nobody from my family make use of this absolutely unprofessional business again.