Disappointed my wedding day

I hired a tent and some other decorative items from Elisebester, not only did the they deliver 3hrs late with no warning what so ever. After being showed a picture of what I was expecting and clearly directed the installers where I wanted it to face. I left the venue before the tent was up because they got to the venue around 6pm the day before the wedding. The agreement was that they where going to deliver the tent at 2pm so I waited all those hrs for them, by the time they got there I had to get home ASAP to prepare for my wedding. To my surprise when I got to the venue on the day of my wedding the tent was facing the wrong direction so we ended up not using it and a couple of the decorative items where not delivered. My heart was and is still is broken that I paid so much money to be disappointed on my wedding day. I called multiple times and sent two emails, I did not receive any apology or even as explanation I was simply told that they where investigating. That was two months ago .