Elite Energy: Very poor customer service and no guarantees provided.

I called this company in to give me a quote for fixing my water pressure pump which was not working. They reported that the fault was in the DB box that has old circuit breakers and in the fluctuating power supply from Eskom. I already had Phase Failure units installed which stop power going to the pump if it is either 10% above or below the norm thereby protecting the pump. The solution proposed by Elite Energy was to replace all the circuit breakers in my DB box at a cost of R15 000 and to re-wire the pump at a cost of R8 000. I accepted the quote assuming that this would solve all future problems. They reinstalled the DB box and brought the pump back within about three weeks (normally my pumps are rewired in two to three days). When they installed the pump it was leaking water but they claimed it would `settle over time'. The pump worked for two days and then stopped working. I installed my spare pump which has now been working for three months without a problem. When Elite Energy came back to check the pump they reported that it had blown again and would need to be rewired again. They blamed the unstable electricity. I pointed out that they had replaced all the circuit breakers in the DB box at a significant cost to remedy the problem and the phase failure units were still in place and working. My replacement pump had at this working without problems for two weeks with the same electricity supply. This was December. When I first published my complaints on Hello Peter it was March 5 2022. I had been trying to get Elite Energy to either rewire the pump or return the R8 000 that I had paid for the rewiring for almost three months. My phone calls were either ignored or I was promised that the pump would be returned the next day. After five or six such attempts I gave up and posted my comments on Hello Peter and copied them to one of the owners of Elite Energy. My pump was returned to me the next working day (7th March). I then sent the pump to another Electrical company for diagnosis and rewiring. The report came back that the mechanical seal had not been replaced; the bearings had not been replaced and that the motor overloaded as it had been incorrectly wound. I paid another R8 500 to have all of this corrected. Elite Energy refused to take responsibility for the incorrect winding and not having replaced key components of the pump. I spent R23 000 with Elite and have very little to show for it. In addition I had to send the pump out to be rewired again. Let the buyer beware.