Very bad installer, but product looks OK so far. Client service not the best

Let me say that the company is good, the initial service was good and the door is great However, the installer they used, was sloppy They did not clean up at all, they actually made a mess and even after contacting them, no answer Regarding the wrong placement of the *****s, they broke my wall, did not tell me and their reply is that the contract says they are not responsible for damages, and they are not builders. Really pathetic But if they knew what they were doing they would not have put the *****s on the wrong place. At least they were more successful the second time.