Rude people

We ordered and bought "Boerseep", and was asked to go and pick it up at Schroderhuis. We stood outside for several minutes with no-one coming to assist us. When we called and asked them to let us in a lady came to gate and stood talking to us through the gate for nearly half an hour (apparently unaware of the transaction). She kept us standing in the hot sun without ever opening the gate to atleast offer us some shade while the issue was being addressed. We were called late in the day and asked to fetch the soap. The same situation happened again. After the second time that very same lady called again and asked us to fetch the soap. When my dad asked her to cancel the transaction, she stated "well, the soap is going to lie here and your must make a plan to come and fetch it (making it clear they would not be giving us our money back). I highly doubt that they would have treated us so badly if skin tones were lighter. Very rude.