Elliott is Amazing
3.9|299 reviews
Responds in 34 min
IB
Ivor B
1 reviews | Active since Member
24 Feb 2026, 13:10
Elliott IS NOT AMAZING. ELLIOTT is a total Rip-Off! You should think 100 times before using their services!
Elliotts has unilaterally decided to put my storage fees up by 90%. Doubling my storage fees overnight! I have been storing with them since 2021. This is PRICE GOUGING for which we have LAWS in South Africa and an entire Act protecting our interests as Consumers. The OCGSO has to act responsibly on Prosecuting Elliotts which cannot be above the law!
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Replies (159)Elliott is Amazing's replyOfficial
24 Feb 2026, 13:39Dear Ivor
Receipt of your complaint on Hellopeter is acknowledged. Please allow me to investigate your complaint before coming back to you.
Kind regards,
Brad Barker
Executive Director
Receipt of your complaint on Hellopeter is acknowledged. Please allow me to investigate your complaint before coming back to you.
Kind regards,
Brad Barker
Executive Director
Best regards,
Elliott is Amazing's reply24 Feb 2026, 13:39
Official
Dear Ivor
Receipt of your complaint on Hellopeter is acknowledged. Please allow me to investigate your complaint before coming back to you.
Kind regards,
Brad Barker
Executive Director
Receipt of your complaint on Hellopeter is acknowledged. Please allow me to investigate your complaint before coming back to you.
Kind regards,
Brad Barker
Executive Director
Best regards,
IB
Ivor B's updateReviewer Update
24 Feb 2026, 14:53Mr Barker, your Managers are blaming Senior Management for having made these decisions.
IB
Ivor B's update24 Feb 2026, 14:53
Reviewer Update
Mr Barker, your Managers are blaming Senior Management for having made these decisions.
Elliott is Amazing's replyOfficial
24 Feb 2026, 20:45Dear Ivor Thank you for your complaint logged on Hellopeter on Tuesday, 24 February 2025. We fully understand your concern regarding the significant increase in your storage fees for 2026. By way of explanation/justification:
We look forward to hearing from you and hope that we can retain you as a customer and continue to provide storage services to you.
Kind regards,
Brad BarkerExecutive Director
- Elliott moved to significantly smaller premises in July 2023.
- As a result of the reduced capacity, Elliott recently undertook a review of its storage rates, and it was found that Elliott has been significantly under charging you for storage. According to our records, you occupy 9 storage pallets, and you have loose items of 70 cubic foot (total volume of 1 870 cubic foot). Our minimum charge is R500 per pallet and R2.50 per cubic foot (VAT excl.). Accordingly, we should be charging you at least 9 x R500 + 70 x R2.50 = R4 675.00 VAT excl. per month.
- However, due to you being a loyal customer of Elliott’s for several years does count and is why we granted you a discount on our minimum rate and we are only charging you R3 635.00 VAT excl. per month with effect from 1 January 2026.
- Unfortunately, because of the significant past under charges, even after the annual increases, a situation has arisen whereby you are only paying 41% of our minimum rate. This effectively means that Elliott has been providing storage to you at commercially unviable rates and unfortunately this cannot continue.
- Whilst we acknowledge that you have been a loyal client of Elliott since January 2016 it is simply not financially viable for Elliott to provide storage services below market related rates.
- We sincerely do not wish to lose you as a customer, and we hope that the above explanation provides transparency regarding the substantial increase.
- Our minimum charges are based on market related industry storage rates and the cost of doing business.
We look forward to hearing from you and hope that we can retain you as a customer and continue to provide storage services to you.
Kind regards,
Brad BarkerExecutive Director
Best regards,
Elliott is Amazing's reply24 Feb 2026, 20:45
Official
Dear Ivor Thank you for your complaint logged on Hellopeter on Tuesday, 24 February 2025. We fully understand your concern regarding the significant increase in your storage fees for 2026. By way of explanation/justification:
We look forward to hearing from you and hope that we can retain you as a customer and continue to provide storage services to you.
Kind regards,
Brad BarkerExecutive Director
- Elliott moved to significantly smaller premises in July 2023.
- As a result of the reduced capacity, Elliott recently undertook a review of its storage rates, and it was found that Elliott has been significantly under charging you for storage. According to our records, you occupy 9 storage pallets, and you have loose items of 70 cubic foot (total volume of 1 870 cubic foot). Our minimum charge is R500 per pallet and R2.50 per cubic foot (VAT excl.). Accordingly, we should be charging you at least 9 x R500 + 70 x R2.50 = R4 675.00 VAT excl. per month.
- However, due to you being a loyal customer of Elliott’s for several years does count and is why we granted you a discount on our minimum rate and we are only charging you R3 635.00 VAT excl. per month with effect from 1 January 2026.
- Unfortunately, because of the significant past under charges, even after the annual increases, a situation has arisen whereby you are only paying 41% of our minimum rate. This effectively means that Elliott has been providing storage to you at commercially unviable rates and unfortunately this cannot continue.
- Whilst we acknowledge that you have been a loyal client of Elliott since January 2016 it is simply not financially viable for Elliott to provide storage services below market related rates.
- We sincerely do not wish to lose you as a customer, and we hope that the above explanation provides transparency regarding the substantial increase.
- Our minimum charges are based on market related industry storage rates and the cost of doing business.
We look forward to hearing from you and hope that we can retain you as a customer and continue to provide storage services to you.
Kind regards,
Brad BarkerExecutive Director
Best regards,