Elna bad service

I bought a lotus 2 in March 2020 in about April my hubby by accident hit it of the table.I gave it in to be fixed at Brakpan Elna just to have it Almost 1year later and still not fixed. They did tell me they cant get the parts into sa at the moment my masjine was not even a month old on this stage. I even sent emails to mr Dan de Foss who is the director of Elna sa just to find oud there is nothing he can do for me..... This is a masjine that cost me 15 500 and they cant fix it very sad i will never do any business with them again. This Lotus 2 is a brand new model how can they sell a masjine that does not have any seport parts in sa. Very bad from mr Dan not to assist me