E
Elna
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Elna
Elna has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Elna across 31 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceD
MP
Marize P
1 reviews | Active since Jan 2020
10 Dec 2025, 09:48
Terrible customer service.
As a complete beginner to sewing, I went to Elna because I heard people say they are good. But boy were they wrong. I went to buy a pair of scissors for R316,50. Which I thought was a lot but didn’t know any better. Someone then told me that I completely overpaid for it and that I can get a same quality for a lower price somewhere else. Two days after my purchases, I went back to the Elna in Tygervalley, with the intent to return the unopened scissors. The sales lady said that they do not do returns. I told her that nowhere in the shops does it say that. She was friendly and tried to help but said it’s best to talk to the store manager. And that’s where everything went wrong. I explained to her that I want to return the scissors and that I have found an old pair of my grandmothers, so I no longer needed the new pair. She said that they do not do returns. I kindly asked her where in the store does it say that? She immediately became impatient and rude, pointed to a piece of paper on the back of a computer screen with their return policy. I asked her how was I supposed to know that that piece of paper was the return policy because it was done in the smallest font possible. I also asked her why the sales policy wasn’t made clear to me before I paid? She also proceeded to damage the plastic packaging of the scissors. She continued to get ruder and said she will have to talk to someone higher to her and get back to me. She then said that she cannot help me any longer because she has an ‘appointment’ with a client and just walked away. She was utterly disrespectful and rude towards me when I was nothing but kind to her. From the beginning, she didn’t want to help me. It’s quite pathetic to think that’s a store manager of a so-called high end sewing shop. A few days has passed and I heard nothing back. I sent an email to ibuy@elna.co.za. Armien Davids just responded that they do not do returns on scissors. I also said that if the return policy is not visible, they sales people have to ask the client if they are sure about their purchase before paying because they do not do returns. In the back and forth of emailing, Armien was absolutely of no help. I just kept getting one sentence answers, which was not any solution to the problem. Armien did not even acknowledge the fact that the store manager was rude and I also reminded that South Africa’s return policy states that returns within 10 days needs to be made. Still nothing. Then Armien went on and ignores my emails. I pointed out that ignoring me won’t make the problem go away and the response I got back was nothing of help. With their return policy not being visibly posted in the store and clear, that is how they make their money because they do not allow any returns. Anyone who wants to buy from them, DO NOT. You are better off elsewhere. There customer service is absolutely terrible
Helpful (0)
|Replies (0)MP
Marize P
1 reviews | Active since Jan 2020
10 Dec 2025, 09:48
Terrible customer service.
As a complete beginner to sewing, I went to Elna because I heard people say they are good. But boy were they wrong. I went to buy a pair of scissors for R316,50. Which I thought was a lot but didn’t know any better. Someone then told me that I completely overpaid for it and that I can get a same quality for a lower price somewhere else. Two days after my purchases, I went back to the Elna in Tygervalley, with the intent to return the unopened scissors. The sales lady said that they do not do returns. I told her that nowhere in the shops does it say that. She was friendly and tried to help but said it’s best to talk to the store manager. And that’s where everything went wrong. I explained to her that I want to return the scissors and that I have found an old pair of my grandmothers, so I no longer needed the new pair. She said that they do not do returns. I kindly asked her where in the store does it say that? She immediately became impatient and rude, pointed to a piece of paper on the back of a computer screen with their return policy. I asked her how was I supposed to know that that piece of paper was the return policy because it was done in the smallest font possible. I also asked her why the sales policy wasn’t made clear to me before I paid? She also proceeded to damage the plastic packaging of the scissors. She continued to get ruder and said she will have to talk to someone higher to her and get back to me. She then said that she cannot help me any longer because she has an ‘appointment’ with a client and just walked away. She was utterly disrespectful and rude towards me when I was nothing but kind to her. From the beginning, she didn’t want to help me. It’s quite pathetic to think that’s a store manager of a so-called high end sewing shop. A few days has passed and I heard nothing back. I sent an email to ibuy@elna.co.za. Armien Davids just responded that they do not do returns on scissors. I also said that if the return policy is not visible, they sales people have to ask the client if they are sure about their purchase before paying because they do not do returns. In the back and forth of emailing, Armien was absolutely of no help. I just kept getting one sentence answers, which was not any solution to the problem. Armien did not even acknowledge the fact that the store manager was rude and I also reminded that South Africa’s return policy states that returns within 10 days needs to be made. Still nothing. Then Armien went on and ignores my emails. I pointed out that ignoring me won’t make the problem go away and the response I got back was nothing of help. With their return policy not being visibly posted in the store and clear, that is how they make their money because they do not allow any returns. Anyone who wants to buy from them, DO NOT. You are better off elsewhere. There customer service is absolutely terrible
0
Replies (0)mJ
mariana J
1 reviews | Active since Jan 2020
20 Jul 2024, 08:02
Old sewing foot sold at new price
I bought a supposed to be new button hole foot for over R300 last month. When I got home and took it out of little packet the lady put it in the one rubber was loose and at close look I saw that it definitely wasnt a new ons. I phoned the lady at Elna shop in Somerset west and she promised she will get a new one and send it via pep. We'll 2 months later and still no feedback
Helpful (0)
|Replies (0)mJ
mariana J
1 reviews | Active since Jan 2020
20 Jul 2024, 08:02
Old sewing foot sold at new price
I bought a supposed to be new button hole foot for over R300 last month. When I got home and took it out of little packet the lady put it in the one rubber was loose and at close look I saw that it definitely wasnt a new ons. I phoned the lady at Elna shop in Somerset west and she promised she will get a new one and send it via pep. We'll 2 months later and still no feedback
0
Replies (0)L
Lisa
1 reviews | Active since Jan 2020
12 Nov 2023, 09:01
Poor Service @ Elna Cavendish Square
I was assured when I took my sewing machine in for repairs, that it would take 1 week to fix. It was finally ready to be collected 3 weeks later. I was quite excited to use it again, only to find that the light bulb was now missing. I phoned immediately to ask where it was, and was told "It probably broke in transit, and the repairer probably didn't have any spares". Well, I have moved house 5 times in the last 10 years, and it has never once broken "in transit". Makes you wonder how they treat it "in transit"? The next week, I took it in for them to put in a light bulb (I have never broken the light bulb before, so didn't know how to change it myself) Blow me down, if they didn't charge me for the light bulb that they broke?? The owner of the shop, was sitting there, and didn't bat an eye lid!! Didn't even look embarrassed?? I wonder if Singer does repairs to Elna machines? Definitely not going to try Elna ever again
Helpful (0)
|Replies (0)L
Lisa
1 reviews | Active since Jan 2020
12 Nov 2023, 09:01
Poor Service @ Elna Cavendish Square
I was assured when I took my sewing machine in for repairs, that it would take 1 week to fix. It was finally ready to be collected 3 weeks later. I was quite excited to use it again, only to find that the light bulb was now missing. I phoned immediately to ask where it was, and was told "It probably broke in transit, and the repairer probably didn't have any spares". Well, I have moved house 5 times in the last 10 years, and it has never once broken "in transit". Makes you wonder how they treat it "in transit"? The next week, I took it in for them to put in a light bulb (I have never broken the light bulb before, so didn't know how to change it myself) Blow me down, if they didn't charge me for the light bulb that they broke?? The owner of the shop, was sitting there, and didn't bat an eye lid!! Didn't even look embarrassed?? I wonder if Singer does repairs to Elna machines? Definitely not going to try Elna ever again
0
Replies (0)SM
Shameet M
1 reviews | Active since Jan 2020
8 Aug 2023, 11:33
Disappointing Service
Extremely disappointed with Elna's communication on advertised lessons. It's disheartening to see all my messages, emails and calls blatantly ignored. As a potential customer, this unresponsiveness has been frustrating and unprofessional. Please prioritize improving your communication to ensure a better experience for others.
Helpful (0)
|Replies (0)SM
Shameet M
1 reviews | Active since Jan 2020
8 Aug 2023, 11:33
Disappointing Service
Extremely disappointed with Elna's communication on advertised lessons. It's disheartening to see all my messages, emails and calls blatantly ignored. As a potential customer, this unresponsiveness has been frustrating and unprofessional. Please prioritize improving your communication to ensure a better experience for others.
0
Replies (0)BN
Bashni N
1 reviews | Active since Jan 2020
9 Jan 2023, 09:15
Illegal returns policy - contradiction to consumer act
I purchased 3 sets x Rundkolben round shank needles (287/WH/1738) from Matila from Decor Park on the 29/12/2022. I showed her a pic of the machine & asked for the needles. She gave me the above. I called my aunt to verify & she said that the consultant will know better. It was the wrong needles. I went to the store on 05/01/2023 explained to Matilda - she said no refunds/exchanges. This is crazy. I want to return these unopened needles. I have the till slip. Please contact me.
Helpful (0)
|Replies (0)BN
Bashni N
1 reviews | Active since Jan 2020
9 Jan 2023, 09:15
Illegal returns policy - contradiction to consumer act
I purchased 3 sets x Rundkolben round shank needles (287/WH/1738) from Matila from Decor Park on the 29/12/2022. I showed her a pic of the machine & asked for the needles. She gave me the above. I called my aunt to verify & she said that the consultant will know better. It was the wrong needles. I went to the store on 05/01/2023 explained to Matilda - she said no refunds/exchanges. This is crazy. I want to return these unopened needles. I have the till slip. Please contact me.
0
Replies (0)MC
Manny C
1 reviews | Active since Jan 2020
19 Jan 2021, 18:26
Elna bad service
I bought a lotus 2 in March 2020 in about April my hubby by accident hit it of the table.I gave it in to be fixed at Brakpan Elna just to have it Almost 1year later and still not fixed. They did tell me they cant get the parts into sa at the moment my masjine was not even a month old on this stage. I even sent emails to mr Dan de Foss who is the director of Elna sa just to find oud there is nothing he can do for me..... This is a masjine that cost me 15 500 and they cant fix it very sad i will never do any business with them again. This Lotus 2 is a brand new model how can they sell a masjine that does not have any seport parts in sa. Very bad from mr Dan not to assist me
Helpful (0)
|Replies (0)MC
Manny C
1 reviews | Active since Jan 2020
19 Jan 2021, 18:26
Elna bad service
I bought a lotus 2 in March 2020 in about April my hubby by accident hit it of the table.I gave it in to be fixed at Brakpan Elna just to have it Almost 1year later and still not fixed. They did tell me they cant get the parts into sa at the moment my masjine was not even a month old on this stage. I even sent emails to mr Dan de Foss who is the director of Elna sa just to find oud there is nothing he can do for me..... This is a masjine that cost me 15 500 and they cant fix it very sad i will never do any business with them again. This Lotus 2 is a brand new model how can they sell a masjine that does not have any seport parts in sa. Very bad from mr Dan not to assist me
0
Replies (0)