Bad service from Elsa Kruger attorneys

I was very dissapointed with the service. I used Elsa ruger as my conveyancing attorney when buying my property. I was asked if I want to make use of Hassle Free 's services for the electricity connection. As it cost R1000 I declined. I also did not fill out the form to give them permission. They inored thius and Hassle Free was given the assignment. When I queried it I was told that it was on the statement send to the other lawyers. I paid Elsa Kruger a fee to do the work. It is not my job to check that the work is done correctly. I am now refused a reimbur*****t eventhough the fault is on their side. They can not show me the form where I gave permission.