Fraudulent Activity

To whom it may concern: RE: Vodacom Fraudulent Activity I hope this email will find you well. My name is LV and I have been a contracted Vodacom customer since 2016. I hereby would like to report fraudulent activity on my previously instated contract with Vodacom. The afore mentioned contracted was due to be terminated in July 2019 as per the agreed contract terms with Vodacom in July 2017, when the contract was instated. I have however recently discovered that there was a fraudulent and unlawful activation of a contract on my accounts with Vodacom, initiated in April 2018. On the 30th of April 2018 at 15h36 I received a phone call from a Vodacom number. The operator, named Nadusa/Nadoosa (excuse my spelling), was calling on behalf of Vodacom. The operator informed me that the call was to check and confirm that I was happy with the airtime contract of R200 that I had been receiving since July 2017. I further replied in agreement that indeed I was very happy with what I was receiving from Vodacom at the time. The operator then informed me that Vodacom would be giving me R220 airtime (which would be an addition of R20 from the original contract airtime amount) at no extra fee with no new contract or terms. I was happy with this arrangement. I expressed and confirmed with the operator numerous times during the call that I was not interested in a new contract or any new devices to be added to the already instated contract with Vodacom. The operator agreed with me that this call was not to open any new contracts and I would also not be receiving any devices etc as a result of this call. Please refer to the recording, dated 30 April 2018 to account ***, which is loaded on the Vodacom account's website. In July of this year, 2 years after my initial contract was instated, I called the Vodacom cancellation department to cancel all my outstanding Vodacom contracts. It was confirmed during that conversation, that all contracts that I had with Vodacom, were cancelled, and that liability to Vodacom was successfully terminated. I then proceeded to use my Vodacom cell phone number on prepaid. On the 4th of November 2019, over 4 months after terminating my contracted agreement with Vodacom, my phone number *** was blocked. I was naturally confused, as I had been using my phone on prepaid. I contacted a Vodacom branch, and was informed my account was 3 months in arrears, with due payment of R791.97. I spent the next day, distracted from work, attempting to call Vodacom call centres. I wanted to clarify which contract I still had with the service provider, and to enquire why there seemed to be outstanding payments due. Eventually, I was informed that Eltel Mobile had opened a contract on my Vodacom account, on 30 April 2018. This was after the same call where I firmly expressed that I did not want any contract upgrades, or any new services added. This contract was therefore instated without my consent. I was informed that this contract was in place, was still running, and is currently not valid for termination as it has not exceeded the 24month period. Please bear in mind that I contacted Vodacom 4 months prior, to confirm cancellation of ALL accounts, and was never informed of this contract. After multiple attempts, I finally managed to get through to Eltel mobile. I spoke to Silo Magoto, ********** and **********, who helped me trace the recording from that phone call on 30 April 2018. After reviewing the phone conversation with the operator it is very clear that I never consented to a new contract. To date, I have not received any assistance from both Vodacom and Eltel Mobile. Instead Eltel Mobile is expecting me to pay the amount due on this UNLAWFUL contract, in order to reactivate my phone number. This is a severe violation of the consumer protection act. I have been greatly inconvenienced by this issue. I am a full time working professional, that makes use of my cell phone on a daily basis for work. I have spent the past 3 days with no cell service, with no hope that it will be corrected any time soon. I implore the fraud department to urgently resolve this issue. I expect the fraudulent party to be taken to task, and a formal investigation to be undertaken. My number needs to be reactivated IMMEDIATELY and all amounts due need to be reversed. The contract needs to be cancelled, and all unlawful activity needs to be removed from my credit history. Vodacom has been a complete disappointment during this process, and as a once happy customer, I am left most unimpressed. I look forward to hearing from you soonest, with a plan of action. Kind regards, LV