Etoro Trading taking their time to review W8BEN form.

I signed up for Etoro trading on 1 September 2020. Most documents were quickly reviewed but the W8BEN form to trade US stocks was not. I informed them and thy said they'll look into it. They just ignored me from then on. I am still waiting for them to review the form and today it is a month later. My wife also signed up and is also waiting for the form review.