The reviews are misleading

For my new house, I had to order a lot of aluminium frames and double glazed windows. I was skeptical about using these guys due to the number of bad reviews both here and on Google Reviews. However, my building contractor managed to get the cheapest price from them and insisted on using them (he has used them for years).

Now due to it being end of the year and lots of loadshedding, they said that they were behind schedule and delivery would take about 4 weeks. After one week, 80% of the frames and windows arrived, the next week the last things arrived except for side windows for the one folding door. Those arrived literally the day before or on the date that they were originally supposed to deliver everything.

After the plastering, there was one issue on the one door that didn't want to close properly and another door that was s****ing when opening / closing. They came out promptly after we notified them and they fixed both issues.

Other reviews mentioned the "lack of staff friendliness". The owner that came out came to do the measurements and he wasn't particularly friendly or unfriendly... just professional. I prefer that to wasting time talking about the weather and standing around smiling like an idiot. I did also go to their shop yesterday to order some glass shelves and doors for some of the kitchen cupboards and the lady couldn't really give advice or recommendations, but she did say my shelves that I eventually ordered, would be ready today and it was.