Awful experience

Unfortunately, my husband and I had a less than satisfactory experience...

On arrival, we were told about the R500 "breakage fee" - for a one night stay. This was not advised before at any stage of making the booking. It even said on the confirmation that "Taxes and Fees" were R0, the amount of R1080 included taxes and fees and that the total due on arrival was R0.

Not only was this frustrating, it was also embarrassing, as the entire trip had been planned and budgeted for. This constitutes false advertising and is extremely misleading for clients. Additionally, there was an unmentioned fee of R10.81 for a vehicle permit.

This issue could have been avoided with 1 simple line on the confirmation reservation where it states what is to be paid on arrival!

Additionally, the staff leaving the reception were refusing other clients to enter and were extremely rude.

The night of our stay just increased our frustration as there was no internet or TV. No notice was given to the guests, I had to call someone to find out what was happening only to be told that IT was "sorting it out" with no ETA on when this "free service" would be rectified. That is unfortunately not the level of service that I expected from a high ranking hotel...

What I find extremely strange is that we were billed this R500 "breakage fee" on arrival, then you receive the cash as you leave; with no inspection of the property? This makes the fee utterly pointless.