Birthday Party_Terrible service

I must express how disappointed I am by the service I received, if it was not for the lovely supervisor on duty, I think my experience would have been worse. On Saturday the 30th August we were at the Aquadome celebrating my son's 5th birthday party. Firstly, we arrived and were placed in a corner out of sight where anyone could just walk into our area as they please, I understand it is a public place, but we had people place chairs where we were seated. The lovely supervisor (unfortunately I did not get her name) assisted by suggesting an area outside which my husband was against and just decided to stay where we are to avoid making a scene or leaving, because that is what we wanted to do at one point.

Secondly, lunch was scheduled for 12 - 12:30 as per communication via the quote received. I had children falling asleep hungry and parents asking me where the food was, which only arrived at 13:35. It was embarrassing for me. The kids had to eat from the platters on the table to avoid any of them falling asleep hungry.

Thirdly, the staff, some were very helpful, very sympathetic and tried to ensure we were okay whilst another lady at reception gave a "I don't want to deal with you right now" kind of attitude.

I must say that other parties there on the day had received everything timeously because we watched them...cool drinks, party packs, food, by the time they were done eating we still had not received anything. When the supervisor was occupied or not there (at the casino) if I did not ask or follow up on something I was not attended to. I appreciate everything, my son turned 5, it was his first birthday party that we had held for him....I don't mind returning as a customer for day visits but I will not book the venue again for private use, it was clear that you guys were overbooked or maybe it was just the treatment I received, but I must say it was an embarrassing experience, especially with family and church members there to witness it, who have never been to the Aquadome.