Housekeeping barged in on us and almost saw us naked!

at 07:55am while we were getting dressed in our suite, house keeping knocked on the door and without giving us a chance to answer, just opened the door and went in. We yelled at them to stop, as we're getting dressed, I had to duck behind the wall...

We told house keeping that they can't come in a clean the room with just one knock and no wait time!

We then reported this to reservations and they told us they would get back to us after reporting and adressing the incident. Nothing happened. We then logged the issue with Emerald via Email. When they phoned us today they said there was no incident logged. So reservations never addressed our issue.

We also reported a missing item, which we know we forgot there. We got a call back now stating nothing was left in the room. We also asked if the item could be couriered to us and they said it's not their policy to courier items and it's up to a guest to make arrangements. To which I said, what if the person lives so far away that they cannot just drive back? She was stumped and had no answer, then just said that's policy. So the company really doesn't care about customers? We paid a lot of money for 2 nights, more than it actually should cost to be honest. We pay premium but get sub par quality and service