QV
Quinton V
Active since Aug 2011
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
Housekeeping barged in on us and almost saw us naked!
at 07:55am while we were getting dressed in our suite, house keeping knocked on the door and without giving us a chance to answer, just opened the door and went in. We yelled at them to stop, as we're getting dressed, I had to duck behind the wall... We told house keeping that they can't come in a clean the room with just one knock and no wait time! We then reported this to reservations and they told us they would get back to us after reporting and adressing the incident. Nothing happened. We then logged the issue with Emerald via Email. When they phoned us today they said there was no incident logged. So reservations never addressed our issue. We also reported a missing item, which we know we forgot there. We got a call back now stating nothing was left in the room. We also asked if the item could be couriered to us and they said it's not their policy to courier items and it's up to a guest to make arrangements. To which I said, what if the person lives so far away that they cannot just drive back? She was stumped and had no answer, then just said that's policy. So the company really doesn't care about customers? We paid a lot of money for 2 nights, more than it actually should cost to be honest. We pay premium but get sub par quality and service
0 replies
2 months ago
Great Service!
I experienced professional assistance and support, also very prompt on communicating online and attended to my questions quickly. I purchased items online and they assisted my driver nicely and promptly to collect the items so that I could get something I urgently needed.
56 replies
21 months ago
No marketing consent, but I get spammed all the time
I am not subscribed to marketing, but the amount of phone calls I get from companies that say they are phoning me on behalf of Discovery insure is shocking. Do you sell your contact list or just fish it anyway without consent? This is rather frustrating. Today I got called yet again, this time by Discovery | U Covered 010 142 0210
224 replies
30 months ago
Billing issues
My debit order went off to pay in for my line transfer from my old house to my new. Yet their collection department starts phoning me about outstanding amounts. This is the second time this has happened, previously it did when I upgraded my line speed. Now I got double billed today, for my old house and the new. But I gave enough notice that I would be moving out of my old place. Why even bill me for ISP charges then if you had to bill me for both places, it's not like I use my old account at the place I don't live in now... I initiated the transfer on 23 September. Moved close to the end of the month in October and my new line was only activated on 24 October, but I was pro-rata'd before it was even active... and now double billed 2 full premiums I logged a ticket, but HelloPeter is the only way to get a response from CISP as their tickets never seem to get anywhere with billing. My previous one for the line upgrade was open for many weeks before I heard back.
393 replies
30 months ago
Dilapidated & Urine smelling squash courts
We recently moved from the Waterfall branch to Bedfordview. I used to gym at this branch years ago and always thought it was one of the flagships of Virgin Active. I was sadly disappointed when I saw the state of the courts. It smells revolting, the paint is pealing off in the courts and the floor boards are in a terrible state in the courts. I don't think senior management is aware of the state of the courts as they would surely have done something about it... Did you know, there's 0 security there at the moment. Anyone could get in because the access control (according to a staff member) has been broken for quite some time. So anyone could just drive in, enter the courts and play for free. Surely this should escalate the severity of fixing the access control.
0 replies
30 months ago
Cisp can't plan a move or failed to move me
So I moved home today and ordered my transfer around a month ago with cisp. They assured me if I get the line activated from 16 October that it will be ready when I move in. There's an existing line and ont. I sent them the details weeks ago and followed up this week. Today I call and they say it's still not active I work from home, how am I supposed to work now. I'm supposed to work through the night today to make up for the last 2 days I lost due to moving
131 replies
33 months ago
Poor support and ticket escalation
I started a line upgrade 28 July. The same day I received a reply that the upgrade was completed on the Fibre providers side and that the speed will reflect once my invoice has been paid. I requested several times whether the invoice will need to be manually paid or if it will be paid via my regular debit order. I never received a reply. Nearly a week later the invoice was processed and my speed not upgraded. I have since contacted multiple times and not received a single reply. It is now 11 days since the invoice was paid yet my line speed doesn't seem to have changed according to speed tests and support has been ignoring all tickets. I am not sure how the ticketing system is monitored but surely tickets that have been open for a long time should be showing up on radar for management to review. Is management even made aware of poor ticket response rates?
180 replies
45 months ago
Amazing service from Andre at We Buy Cars
It was time to replace my old C class with a newer car. The dealership gave me an ok price but my wife suggested I try We Buy Cars to see if they will give a better price as she sold her car to them earlier this year and got a great deal. We contacted WBC and they sent the best ever sales person to assist us. Andre D was an absolute star. He was prompt, professional and very polite. When he test-drove the car we had great conversation and he was just great all round and made the process very pleasant. I loved my car, it treated me very well over the years so I was quite emotional when selling it. So the fact that Andre was awesome made it a pleasant experience and ended my journey with my beloved car on a high note. On another note, WBC offered me slightly more for my car than the dealership did. I am sure they just squeeze every penny at dealers to maximize their profits.
134 replies
45 months ago
Why is smoking allowed inside?
My wife and I were there at the Rivonia branch this past Wednesday 27 July 2022 for lunch. When we walked in the place stank of cigarette smoke. When I asked a waiter if the person smoking was the owner they said yes. We were forced to sit outside in the cold because this person that disregards the law was smoking making it very uncomfortable in the store.
268 replies
66 months ago
Refusing my warranty return
I purchased a phone, really happy with the phone. The phone came with free earphones (AirDots), these broke within the first week with under 10 hours use. Because the earphones came in their own package I sent the earphones back to be repaired or replaced. But Takealot is refusing to assist because they expect me to send the phone too. It is a massive inconvenience to send a whole phone just because the earphones are broken. I would need a spare phone, transfer all data and apps (takes many hours) just to return a phone that is 100% where the supplier could just exchange the darn earphones without needed the phone. This is the same as a car manufacturer recalling an entire car just because a spare wheel is faulty...
0 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (23.529411764705884%)
1 Star
11 (64.70588235294117%)