****** staff!!!!!!!!!corne breedt.

Good day,

I would hope this mail finds you as general manager of emerald resort tsogo sun, just yesterday me and my fiance decided we would have a mid week break and head to your resort, 1stly we were so excited as it was 2 hour journey from where we stay to your resort upon arrival I will commend the lady's on arrival swift nice and full of greetings, we initially wanted to book chalets and decided on the hotel as chalet was to far, the lady's at front desk convinced us to have supper at the hotel to which we agreed, we went to aqua dome and enjoyed till supper arrived, on arrival at the entrance we were looked at not greeted by a man called corne breedt, to which my mood all sudden changed this man was rude, zero service and not friendly rather intimidating we asked if we could look at the buffet and what they have he rep**** "yaaahh"...now that for me alone was a buzz kill..in any case we had a look and decided we won't let him spoil our evening so we had supper I wasn't feeling well and a lovely lady assisted me the waiter I asked her if I could take my fruit to room she happily agreed however I asked her to just confirm with her manager as i see it could be a situation if we confronted each other ,she looked at me and said they fear him I was shocked and she went to get consent and was told no, to which she came back shrugging her shoulders now firstly you can't have a leader that staff fears, Secondly he didn't even come and talk to us one thing I know is that you send your staff for propper training "moment of truth" honestly was the worst experience I ever recieved, to top it up I went to reception in evening new staff was there I asked for new towels as we just had a bath and for top up on tea station as my fiance enjoys tea the lady just stared at me as if I was asking for her own tea...can you picture this experience, I am a broker and my Job is service going extra mile for clients and yes I know there's difficult people I am a nice person. I tend not to fuss top it off 27th day of check out I go to request late check out as I had a meeting with client the lady at desk looks at me and laughs....what kind of experience are you guys wanting to give people..I didn't even take the late check put I left at 12

I really am appalled and this same msg will be sent to hello Peter and socials because you guys are doing lots of renovations, invest in training your staff professionally, non biased non ****** and more eager to serve. Because it's a big sh#t show.

Thanks