Rude Unprofessional and NO Integrity

I booked at River Lodge on a Daddy’s Deal Voucher C4B3C12D On 20/2/2019 I forwarded the voucher together with a request for a reservation on Weekend 02 Mar 2019. They replied in an hour to inform that they were fully booked.

I called the resort and spoke to the lady at reservations at 02h31 and enquired about the availability for the weekend 8 Mar 2019 and was assured of availability. I followed this up with an email as soon as I put the phone down and requested that a booking should be made as discussed. She did not reply to my email and this morning 22/2/2019, I called to confirm my reservation.

I was informed that they are fully booked for that weekend and that I should choose another date. When I asserted that this is not acceptable as she had informed that there was availability and that I had accepted the reservation and followed up with an email, she became rude with lots of attitude and told me that (at her own discretion) she is now sending an email to refund me.

I am of the opinion that River lodge is moving the clients with Daddy’s Deals vouchers to the back of the queue as they receive cash clients. I really find this unacceptable, and for Daddy’s Deals to accept suppliers that treat their subscribers in this manner is outrageous

Maybe this is the reason why they are issuing vouches – their attitude and integrity.