Terrible Experience

<p>I have to add that my experience with this lodge was terrible. They said they sent me an email to cancel my booking but in fact they had sent the email to themselves.</p> <p>The lady Blanche is an absolutely rude person. I didn’t call before I arrived because I knew that my reservation was booked and paid for. I arrived at the Vaal at 8pm and called to let them know I was just going to get dinner then go check in. The lady very rudely said that they sent me an email to tell me they were doing renovations at the place and that there was no accommodation for me there. She insisted that the email was sent when I said I never received an email.  I asked her to send me the email that she claims she sent because I never received it. She said she would send it. She only sent me an email on the 25th November 2016 and when I read the email I saw that they sent the email to themselves. I was meant to check in on the 18th November 2016. She never offered to find me alternate accommodation and wasn’t apologetic at all. I found accommodation at the Mall Guesthouse and had to pay R780 for the night and not to mention the petrol costs that was wasted by travelling all the way there for nothing</p>