PH
Parumjothi H
Active since Nov 2012
4
Reviews
0
Industries
Reviews
4 reviews80 months ago
Postnet Service - Completely unreliable
I posted a parcel with the Postnet to Postnet service from the Rosebank Branch in Johannesburg on Monday 30 September 2019 and today is the 4th October 2019 and no one can tell me where my parcel is. Completely unreliable....
0 replies
114 months ago
Terrible Experience
<p>I have to add that my experience with this lodge was terrible. They said they sent me an email to cancel my booking but in fact they had sent the email to themselves.</p> <p>The lady Blanche is an absolutely rude person. I didn’t call before I arrived because I knew that my reservation was booked and paid for. I arrived at the Vaal at 8pm and called to let them know I was just going to get dinner then go check in. The lady very rudely said that they sent me an email to tell me they were doing renovations at the place and that there was no accommodation for me there. She insisted that the email was sent when I said I never received an email. I asked her to send me the email that she claims she sent because I never received it. She said she would send it. She only sent me an email on the 25th November 2016 and when I read the email I saw that they sent the email to themselves. I was meant to check in on the 18th November 2016. She never offered to find me alternate accommodation and wasn’t apologetic at all. I found accommodation at the Mall Guesthouse and had to pay R780 for the night and not to mention the petrol costs that was wasted by travelling all the way there for nothing</p>
0 replies
116 months ago
Pathetic Customer Service during online upgrade process
<p>I have to say that after being such a loyal Vodacom customer for all these years I am absolutely horrified as to the level of service I received this time around. And furthermore with technology moving forward the fact that the online upgrade process was so shocking is pathetic.</p> <p>My grievances are as follows:<br />• When I initially went online on Friday 16th September 2016 to do my upgrade<br />• The plan I wanted to upgrade to was Smart XL and the phone I chose was the S7 which came with a Samsung Tab and 10 Gig once off data as well as a Powerbank<br />• I proceeded to complete the upgrade but the system was offline<br />• When I spoke to the consultant later that day I queried the Powerbank because I was very excited about getting that. I was told by the consultant that she could see online that it was reflected as being included but when she tried to do the actual upgrade it wasn’t showing up on the system. She then said that she couldn’t complete my upgrade and would have to first speak to the Admin department to load the Powerbank on her system and then call me back to proceed with the upgrade. This consultants name was Shubnam. Needless to say she never called me back.<br />• I then went online on Monday to do my upgrade and when I checked the package that I wanted the Powerbank had been removed from the system. I find this absolutely unethical and misleading. The day that I wanted to do my upgrade it was there and after bringing it to Vodacoms attention that the Powerbank was included it was then subsequently removed. This is false advertising and extremely unprofessional. I was really excited about getting the powerbank which is the only reason I queried it.<br />• I then upgraded my contract to the Red Advantage contract and the Powerbank was still not included<br />• I then received my phone on Wednesday 21 September 2016. <br />• Vodacom sent me an incorrect sim card with my upgrade. They sent me a micro sim as opposed to a Nano sim which is what the phone actually uses and I would think that a Vodacom consultant processing the upgrade should know this.<br />• I called the call centre on 22 September 2016 5 times. You are more than welcome to pull up all my phone records and listen to all the conversations. Not one of the consultants was able to assist me with regards to the sim card issue. They all either dropped the call on me or asked me to hold on and then transferred me back to the main menu. I did this FIVE times yesterday and I cannot tell you how frustrated I was. <br />• I called again this morning and spoke to the Manager who was then able to assist me with the sim card issue.<br />• I can assure you that this whole process has been appalling and this will definitely be the last upgrade that I do with Vodacom. Further to this I will be reporting the matter as well on Hello Peter because I feel that people need to be aware of the unethical behavior and the incompetency that I have experienced.<br />As part of the upgrade deal i received a Samsung Tablet with a sim card loaded with 250mb data every month. I put the sim card in the device and it said it needed to be RICA'd. I went into the Vodacom Store in Campus Square and they said they couldnt RICA a contract sim. I called the customer care and they said i needed to speak to the activations department. When i called the activations department they said i needed to speak to the customer care department. They are a bunch of incompetent people and this has to be noted</p>
53 replies
124 months ago
Beware of The Black Knight Jewellery. DO NOT BUY
I ordered and paid R15 600 for my ring in September 2015. I was specific in my instruction to them, about my ring size. Despite that they made the ring too big. Then i had the ring sent back to be resized. I got my ring back with the correct size and used it for one weekend and then the diamonds started falling off the sides of the ring. I sent it back in November 2015 and i have been waiting ever since for my ring or my money back. The lady Cathy is absolutely dishonest and she doesnt reply to emails or answer phonecalls. I only ordered from them because they were a supplier on Bid Or Buy and trusted Bid or Buy. Please give me Veenal's contact details so i can try to recover my money from these people.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
3 (75%)