1 reviews | Active since Member
So there is a crisis in the Middle East and travel is restricted. I book a hotel room through Emirates and kindly ask that they review it because of the fact that travel is restricted. This is the response I got:
Dear Jason Le Grange, Greetings from Emirates Skywards Hotels With reference to your booking ID 946658474 as detailed below:
Hotel: Avion Hotel City/Country or Region: Mumbai/India Arrival: March 11, 2026 Departure: March 12, 2026
Thank you for your email.
Please carefully review the details of your booking. As per the fare rules and policy, once the reservation is confirmed, it cannot be cancelled, changed, or refunded for any reason, and Skywards Miles cannot be reinstated, to the extent permitted by law.
If you have any proof that you will be traveling to the Middle East, or evidence that your travel plans require entering this country, please provide the relevant documents so we can review the case further.
Should you need any assistance or have any questions, please feel free to contact us. Kind regards, Emirates Skywards Hotels customer service
So I guess don't waste your time being a loyal member with them because they don't care. They remind you of the restrictions of the booking that you have no control over. Wow. Unbelievable.