JL
Jason G
Active since Mar 2009
20
Reviews
0
Industries
Reviews
20 reviews1 month ago
Emirates not helping with cancellation of hotel booking booked through them! Middle East crisis means nothing to them
So there is a crisis in the Middle East and travel is restricted. I book a hotel room through Emirates and kindly ask that they review it because of the fact that travel is restricted. This is the response I got: Dear Jason Le Grange, Greetings from Emirates Skywards Hotels With reference to your booking ID 946658474 as detailed below: Hotel: Avion Hotel City/Country or Region: Mumbai/India Arrival: March 11, 2026 Departure: March 12, 2026 Thank you for your email. Please carefully review the details of your booking. As per the fare rules and policy, once the reservation is confirmed, it cannot be cancelled, changed, or refunded for any reason, and Skywards Miles cannot be reinstated, to the extent permitted by law. If you have any proof that you will be traveling to the Middle East, or evidence that your travel plans require entering this country, please provide the relevant documents so we can review the case further. Should you need any assistance or have any questions, please feel free to contact us. Kind regards, Emirates Skywards Hotels customer service So I guess don't waste your time being a loyal member with them because they don't care. They remind you of the restrictions of the booking that you have no control over. Wow. Unbelievable.
0 replies
9 months ago
Best pet insurance and service in SA
The service at Dotsure is like nothing else in the insurance industry. The beyond amazing fast and efficient service from Annemi du Plessis made addind a new pet to an existing policy a breeze. Thank you, appreciate this great service.
53 replies
18 months ago
Excellent service from Santam
Absolutely excellent service from Shaneen at Santam. Had a very challenging time with a burst geyser and received a wonderful experience from Santam statf. Although took me some time to get the paperwork from my service providers Shaneen was very patient and helpful.
0 replies
42 months ago
EasyOrder is anything but easy - still waiting for refund appalling service
Nespresso sends out a mail about a monthly delivery where you can sign up for them to deliver on the date you select as your start and every month at that time. I sign up as this will be helpful and as I had just placed an order, and it has just been delivered, I selected the start date for the end of the month. My card got charged immediately, which was unusual but I accepted it. Then the same gentleman from the courier who had delivered four days before arrived with the monthly delivery and even he was confused as to why there was another one so quickly. I said there must be an error as I only have one coming out a month later. He took it back and said he would return it to the Nespresso branch. I then contacted Nespresso: To Whom It May Concern, This should not be sent know. I signed up for the monthly delivery and selected the end of the month as the first date. If the monthy option doesn’t even work with the first reservation then I guess I will be cancelling it as what is the point? Their response comes back: Nespresso Membership Number : ***XX Thank you for contacting the Nespresso club. We would like to apologise for the inconvenience caused. I have requested for the order to be returned back to us for a refund. Please also note that the matter is escalated to the relevant department for investigation and advice. Should you require further assistance please contact the Nespresso Club Followed by: I escalated your query to our E-commerce department for advice. Herewith their feedback on the Easy Order function. The 1st order is dispatched on the day or next day order is placed. This counts as a normal order and cannot be allocated a specific date. Only the 2nd order and onwards (recurring orders) is dispatched per your selection (1st of every month). Your Easy order was placed on the 13th October and was dispatched then. Your next order (2nd and 3rd) will only be dispatched on the 1st of December and 1st of January as indicated monthly. Basically, when setting up an Easy Order, the 1st order is dispatched straight away, and any recurring order thereafter will be done as per the schedule customer selected. We are working on updating the website to avoid confusions in the future. I then included screenshots in my reply, in which the very advert sent out said that you choose the first day. It does not say what they say above. My response: Thank you for the response. No the advert which is attached does not say any of the things you mention below. In fact you select the dates and my first date was the end of the month. It does not say, nor online that your first order will be sent immediately, in which case I would not have signed up for it. This is critical information as there is a calendar where you supposedly select when you want it, but that is not what will actually happen. I am not trying to challenge Nespresso, I don’t need the headache of pilots while you try and sort it out. So I am cancelling it. It’s all about how we communicate something to a client and the process that you follow as a client. I had just ordered coffee fro you, when this came through, there was no need to have more at that time. Thank you for engaging with me, that is positive customer service and I appreciate it. I include the screenshots from their own ads into the mail which says, "2 Schedule your order Select a pre-defined frequency and the start date for your EasyOrder" I receive the following back: Thank you for your email. Once the order is received, a credit note request will be processed. An email will follow requesting for your bank details to process a refund. And then nothing, no refund. I then send another mail: I am still waiting to be refunded. I get the following response: I can confirm that your order was received and credited. Please allow 1-14 working days for the refund. The same card that was used for the Easy Order will be refunded. 14 days come and go and send another mail: Still no refund. Will now be sharing this experience including all communication on HelloPeter. You have now lost a customer who has been with you for over ten years. This service is absolutely unacceptable. And I get another mail saying it will be refunded: We would like to apologise for the delay and inconvenience caused. After following up with our accounts department, they have confirmed the refund was paid yesterday. The same card used for the transaction will be refunded. For the record there is still no refund. I cannot understand that the problem lies on their process and system and they don't refund the money. You decide if this works for you but I can confirm with this experience that EasyOrder is anything but easy.
0 replies
51 months ago
Woolies dash name should be changed to Woolies crash
Placed order on Woolies Dash at 12:06 for delivery at 13:00. It is 15:27 and they haven’t started shopping yet. You pay R35 for this service and it doesn’t even get done. Send email and they say they will respond in two hours. Guess pointless using the app.
0 replies
59 months ago
Personalised pillow with amazing creative work
Found Cushi through online search for a pillow to be made from a photo. Easy access to information on the site, easier to select the pillow and upload the photo and amazing service from Diane. The image that I requested was quickly edited and the challenging image I wanted included on the original picture was kindly done. Even when I changed my request Diane was so kind and sent through the most amazing creative work. Wow. When the actual final product arrived, it was unbelievable and I am so thankful I bought the pillow through Cushi. The print and the quality of it is unbelievable. Wow wow wow.
0 replies
59 months ago
Worst retail buying service in South Africa (and I have used many of them)
This app and the experience with the actual service is sadly a fail. Starting with the challenges of the address the app identified and which it would not recognise for delivery. I sent explanations before to their help centre but never received feedback directly would wait and then eventually just close the app, then to actually ordering today and noting the following: 1) The cost of the items are more than in the retail store. I am happy to pay for this if it offers exceptional service. However, other than a very kind shopper contacting me, there is nothing else, and these amount are not small amounts. 2) The items available, which is the only reason I am using the app and not going to the store myself, are not actually available. I would understand this on a cheap app, where I am paying what I am and therefore don’t expect that “exceptional” service. The kind shopper could not find any alternatives. The bigger one is they are charging more than the sale on their own app and charging a concierge fee and I could then rather use the Woolworths Dash app and get products in real and quick time, not pay a delivery fee and actually get the products in the agreed timeframe, which is an hour not three. In addition to this, I could order from Absolute pets online store, get a next day delivery and pay a delivery fee, which is still less than the AVO markup and concierge fee. 3) The blank (yes you are reading correctly) final invoice I get is still not reflecting a credit for the product which is not available. And if it is blank, it is unprofessional for what AVO is trying to do. 4) It is not 12:38 (the order was made at 8:23) and it has still not been delivered even though the blank invoice was sent at 9:32. No calls, no whatsapp messages absolute silence. It is also in the 10-12 window. Not a solution and I am back to getting my goods delivered through the apps of actual companies directly as I see absolutely no VALUE in this service whatsoever.
53 replies
60 months ago
No delivery and only after I contact them they say they don't have stock, the day after the selected delivery. AWFUL SERVICE.
I ordered a customised pillow for a birthday and it did not arrive on the day of agreed delivery. Sent a query no response for the day. Called in and was told that they did not have stock. A day after the agreed delivery of the item, and me contacting them, this is the experience. Please do not TRUST this awful company with a seriously shocking client experience. I finally get an e-mail, enjoy reading it: Ticket: Re: Your order for delivery on 25 May 2021 Thank you contacting Netflorist We deeply regret to inform you that one of the items you had ordered online is out of stock . We apologize that we could not notify you before you placed your order. We understand the time and thought one puts in to find the right gift. We sincerely apologize and deeply regret the inconvenience we have cause. Please be kindly a refund request request has been submitted and it will take 1-3 working days for the amount to reflect So don't order - bottom line,
0 replies
60 months ago
Product available online but not really available- yes you are reading right
I ordered a special product for which there is no alternative K-9 fresh dog food on Sixty by the way your service Checkers. They don’t have it. It is amazing that there are products showing up as unavailable but this ones is not. So all I get are the pack of dog treats. So have to actuality go shopping at a store that has the product Woolworths. Seriously awful experience. Don’t bother they actually can’t give the products they say they have.
0 replies
60 months ago
Product available online but not really available- yes you are reading right
I ordered a special product for which there is no alternative K-9 fresh dog food. They don’t have it. It is amazing that there are products showing up as unavailable but this ones is not. So all I get are the pack of dog treats. So have to actuality go shopping at a store that has the product Woolworths. Seriously awful experience. Don’t bother they actually can’t give the products they say they have.
0 replies
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1 Star
15 (75%)