Emirates bassinet service non existent. Rude personnel.

We flew from Sa to New Zealand with a connecting flight to Dubai. The bassinet service is non existing. They have every excuse why the baby cannot fit because they only offer an extremely small bassinet unlike other airlines we have traveled with. Being five months pregnant and traveling 17 hours and then another 8 hours with an infant on your lap is no joke. Would we have known this, we would have booked another seat for our 1 year old. The cabin staff was extremely rude and just said it is against safety policy without actually measuring the baby. Our infant was definitely within the limits of 76cm and 11kg but the staff refused the bassinet.

No other solution was offered. The cabin staff obviously is not trained and need to learn manners to say the least. My husband had to remind one of the ladies that we are paying customers. I'm shocked by the way some of these staff members approach their customers. Entitled and rude!

Not recommended to fly Emirates with an infant or small children! In fact, not recommend at all no matter your situation. Better airline services available which we will be using in future. Never again