Skywards account issue

I made use of a travel agent in 2023 and they used my details to register for skywards , now , I can’t retrieve any of my details , I cant even sign up because my details were used elsewhere. Please delete my details off the system to enable me to create a new skywards account . I tried raising an issue online but it needs details like flights etc which are not relevant to this . It’s very difficult to contact emirates skywards directly.