Unacceptable service from EMIRATES

I am beyond frustrated with the unacceptable handling of my refund by Emirates.

Due to a technical error on your system, I accidentally purchased three tickets instead of one. I immediately requested a refund for two of the tickets, and the refund was officially approved on 10 January. There is absolutely no justification for what has happened since then.

It has now been almost two months, and I have still not received my money.

For more than a month, I have been calling customer service daily. Every single call ends with the same empty promise: “You will receive your OTP code and confirmation to collect your money from the bank within 48 hours.” This has been repeated over and over again, yet nothing happens. No OTP. No confirmation. No refund.

This is not just an inconvenience — it is now causing serious financial strain. I cannot afford to book another ticket for the end of March because I need the outstanding refund amount to purchase it. Your delay is directly preventing me from making essential travel arrangements, despite the fact that this situation was caused by your own technical issue.

The booking references and ticket numbers are:

• Booking Reference: KRNRDS Ticket Number: 1762204487252

• Booking Reference: IQMCJJ Ticket Number: 1762204487274

An approved refund should not take two months. The repeated false assurances from customer service are completely unacceptable. I demand immediate escalation of this matter and a clear, definitive timeline for when my money will be returned.

This situation reflects extremely poorly on your service standards, and I expect urgent action without any further excuses.