Incompetence stuff

Our household has been without electricity for 9 days, while surrounding houses have power. I have logged the fault with the Ekurhuleni call centre multiple times and now have three reference numbers. Every follow-up results in either being told a technician is on the way or that the case has been closed without the issue being resolved. I also attempted to get help via Twitter/X, with no response. On Friday, I physically went to the Benoni offices (7th floor), where my details were taken and I was promised assistance, but no technician has attended to date. We pay our rates and services every month, yet we are being denied a basic service. I would like to know how long residents are expected to wait for a single-house power failure to be resolved. So annoying that we have to suffer like this while their homes have power without issues. This matter requires urgent escalation. City of Ekurhuleni.