FS
Flora S
Active since Oct 2015
36
Reviews
0
Industries
Reviews
36 reviews2 months ago
Incompetence stuff
Our household has been without electricity for 9 days, while surrounding houses have power. I have logged the fault with the Ekurhuleni call centre multiple times and now have three reference numbers. Every follow-up results in either being told a technician is on the way or that the case has been closed without the issue being resolved. I also attempted to get help via Twitter/X, with no response. On Friday, I physically went to the Benoni offices (7th floor), where my details were taken and I was promised assistance, but no technician has attended to date. We pay our rates and services every month, yet we are being denied a basic service. I would like to know how long residents are expected to wait for a single-house power failure to be resolved. So annoying that we have to suffer like this while their homes have power without issues. This matter requires urgent escalation. City of Ekurhuleni.
0 replies
2 months ago
*********** stuff
Our household has been without electricity for 9 days, while surrounding houses have power. I have logged the fault with the Ekurhuleni call centre multiple times and now have three reference numbers. Every follow-up results in either being told a technician is on the way or that the case has been closed without the issue being resolved. I also attempted to get help via Twitter/X, with no response. On Friday, I physically went to the Benoni offices (7th floor), where my details were taken and I was promised assistance, but no technician has attended to date. We pay our rates and services every month, yet we are being denied a basic service. I would like to know how long residents are expected to wait for a single-house power failure to be resolved. So annoying that we have to suffer like this while their homes have power without issues. This matter requires urgent escalation. City of Ekurhuleni.
0 replies
10 months ago
****TY COMPANY AND PEOPLE SHOULD STAY AWAY FROM THIS TFG KAAK
TFG is kaak beware that if your account is blocked for verification you will not get is resolved through phone calls as the forensic department is the ****iest department.
0 replies
25 months ago
ADT HAS BAD SERVICE
Today the 03/04/2024 I received an sms telling me that I exceeded the monthly responses and they will debit an amount of R139.00 on the 04/04/2024 just like that I find this very disrespectful to me as a client because its not a way of ADT to just decide whenever they feel like and however they want to implement these things and claim I knew about it because i do have money laying around my account right?? This is so inconvenient to my budget because when you decide to change or add rules you coomunicate with your client first than just sending sms with debit order demands. I have phoned the customer care to explain this and he did not do so, for because for the past 4 years as an ADT client I have never heard of something like this and this is not in the initial agreement. How did this happen that in February the ADT went to my house for 9 times to alarm responding for the month of February like make it make sense please because this is bull. I won't pay this and you can cancel my contract if this can't be resolved. ADT does not have a prove that they went to my house 9 times in a month of February.
53 replies
27 months ago
****s, ****mers of note be warned ⚠️
The 26 of December my new policy for Extended Service did not go off I then called end of December to check what is going on the lady I spoke to told me she don't know why it didn't go off, she then told me she will have to arrange for the debit to go off on the 4th January and to also forward the query to the relevant department for the issue to be resolved so that it does not happen again, I asked her if she is sure this will be fixed she assured me. Then came 26th Jan again the debit did not go off my account on the 29th Jan I called and spoke to Kealeboga I asked her can she check why because I can't b3 phoning everything in order for the debit to go off she told me same thing that it won't happen again and she has send query to the relevant department she will call and tell me the query is resolved. Even after I tole her to please not to lie to me because I know she won't call me. And guess what she did not call me. Innovation Group this is nonsensical and disappointing service that I expected to receive from you. Why is this issue not being resolved why should I call every month about the same thing and none of the team know why is this happening. I'm so annoyed and frustrated by this. And no one cares they lie just to calm you down. I advise all the customers to avoid this company if you can their service is very bad from claiming to resolving minor queries be warned.
58 replies
29 months ago
BAD ATTITUDE FROM KHULULEKANI AND BAD SERVICE TO THE ONE WHO ASSISTED RENEWING THE POLICY
On the 16/11/2023 I have renew it the extended service and I cannot remember who I spoke to I was under impression that I have completed the 45 months for the extended service I took in 2021, so the customer service agent did not explain to me that i did not completed the previous 45 months and 2 debit orders which is the old one and new one will go through, I made a call on Tuesday the 28/11/2023 and spoke to Khululekani just to find out why am I double debited and he told me I have to pay and finish the 45 months I ask to be refunded my 407.76 for the new one and cancel it with immediate effect and he told me its impossible to do that. Guys I need the refund of 407.76 and cancel my policy with immediate effect as I cannot afford to pay the 2 extended services every month. I can only pay one at the same time then I will renew once the old one is sorted.
71 replies
33 months ago
Horrible service from East Rand Mall branch sold me 3 years old item that was used
I bought a Hifi Sony with a laybye, for 3 months I went to finish and collect the item on the 25 July 2023 the first red flag the box had too much dust and I asked the guy of why it's so dusty he quickly found a cloth to wipe it off. I got home and unboxed the item the home system has a dusty, the DVD also is very dusty and has finger prints all over like someone was eating and touching it, when I checked the speakers box it's showing that is was packed in Jan 2021 the wood cover at the back have scratches and its lining is coming off, this system was on display for almost 3 years and they have sold it to me as an unsuspecting customer. I'm so angry so disappointed with this. Basically they sold me a second hand hifi system. The item is used I am so mad and disgusted right now. Why would you give me a used item like this one. Never in my life I would buy anything from this furniture shop again. I want and exchange or refund my money asap so that I can buy it somewhere else.
0 replies
37 months ago
Disgusting service
I had a very terrible service when I call the online order department and spoke to Madeline she said I failed the verification question and she won't be able to assist me with my request for changing the collection option to delivery option I should call tomorrow the 13 April 2023. She also refused to cancel my order what I now want is for Identity to cancel my order and also close off my account please. It's unbelievable that I should wait for days to just amend for a small thing like this. What a disgusting and horrible can this retail shop be. I never thought I will be subjected to such after being on the line with 2 consultants for over 30 minutes only to receive such arrogant and ******** behavior from this shop I have been with half of my life. YOU CANCEL MY ORDER AND CLOSE THIS ACCOUNT I BEG PLEASE. THANK YOU
106 replies
41 months ago
Incompetent bank that increases clients rates with fixed rate
On the 12th of October I have applied for the fixed rate and now standard bank is increasing my rate. Can someone come up with a better explanation to make sense this is a day light robbery I'm not happy with how you keep ripping me off with your hidden interests and now this. I am moving everything and close off my accounts with you. It's been long overdue and I can't wait for everything to be done so I can get you off my back.
132 replies
41 months ago
Disgusted by this racist and dishonest bank
Why is Standard Bank increasing my interest when I have applied for a fixed rate in October??? What do you call this. This is utter rubbish and unacceptable. Why the torture of doing as you please with my money when you are already stealing through hidden interests???? I don't want any explanation from any of the bank criminals for further rip-off I want this to be fixed as soon as possible and go back to the rate I agreed to. No wonder you Standard Bank refuse to send email confirmation when you apply fixed rate but through phone call so that they can come back when you complain and tell you there is nothing in black and white. This should be the worst Bank in the whole Bank industry. I've had enough already and regret taking home loan with you. I am definitely quite sure this is based on the colour of a person should it be a white person who applied for fixed rate none of this nonsense could have happened to them.
132 replies
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