Outstanding Refund Not Received – Speed Point Transaction

Dear Sir/Madam

I am writing to formally raise a complaint regarding an outstanding refund that I have not yet received.

On 16 January 2026, I sent my rims for repair and was promised that the work would be completed on the same day. I paid R1,500 for borrowed spare rims to use over the weekend. I returned the spare rims on 23 January 2026, and I was advised that the refund would be processed via Speed Point.

As of today, 04 February 2026, I have still not received the refund — more than two weeks later. I have followed up with my bank, which confirmed that the amount showed as pending but never reflected in my account. I have since shared my latest bank statements with your team as requested, yet there has been no resolution.

I am extremely disappointed with the lack of communication and integrity in handling this matter. This delay is unacceptable, especially given that I fulfilled all my obligations promptly.

I kindly request that this issue be urgently resolved and that proof of a successful refund be provided. Should this matter not be resolved immediately, I will be forced to escalate it further.

I look forward to your prompt response.

Kind regards, Halalisani Docter