Poor service and *********** staff with attitude in including management

I am deeply disappointed and frustrated with the appalling service I received from Empangeni Auto Renovators. My vehicle was handed over to them on 15 July 2025 following a minor front-end accident. Despite my insurance approving the repairs on 18 July, the car remains unfixed 60 days later, with no transparency, professionalism, or urgency from the staff or management. 👎 Staff Incompetence & Poor Communication • Reception: The receptionist lacks basic customer service skills—no diary, no record-keeping, and every call requiresrepeating the same information. Her attitude is dismissive and unprofessional. • Faith Fanyela (Service Advisor): Demonstrated a lack of knowledge and training. Even my insurance assessor, Dumisani, noted her inability to handle reports correctly and questioned her suitability for the role. • Lelanie Merensky (New Service Advisor): Promised that all parts were received by 20 August, yet the car remains untouched. Her updates have been misleading and inconsistent. 😡 Management Disrespect • Shaun (Director): His behavior is beyond rude—he undermines clients and shows no respect for customers or staff. When I raised concerns, he refused to acknowledge any fault and told me he was no longer interested in fixing my car, instructing my insurer to find another panel beater. 📉 Timeline of Failures • 15 July: Car received. • 18 July: Insurance approval. • Mid-August: Assessor confirmed parts delivery and estimated 2 weeks for repairs. • 20 August: Service advisor confirmed parts were received. • 12 September: Promised completion date missed. • 10 September: I was informed the car would only be ready by 19 September, ruining my birthday plans and family trip. To make matters worse, I was recently told the left shocks are damaged, despite earlier claims that suspension and engine checks were completed and everything was fine. ❌ Final Verdict Empangeni Auto Renovators has shown a complete lack of professionalism, competence, and respect. I would never recommend this company to anyone. Their staff is undertrained, their communication is chaotic, and their leadership is hostile and dismissive. Customers deserve better—and people need to be warned.