UNPLEASENT AND FRUSTRATING

Had a massively frustrating and unpleasant stay at the Mondior supposed 4 star hotel. 1st reception accused me of booking complimentary accommodation twice, WHEN IN FACT THEIR OWN AGENTS CALLED ME 5 TIMES TO OFFER THE ACCOMMODATION AND BOTH RESERVATIONS WERE CONFIRMED IN WRITTING. 2ND, I WAS CHECKED INTO THEE WORST ROOM (51) IN WHICH THE SHOWER HEAD DIDN'T MOVE AND FACED AN UNCOMFORTABLE CORNER. 3RD THE SMOKING ROOM HAD NO ASHTRAYS. QUITE FRANKLY I CANT BE BOTHERED STAYING AT THIS HOTEL EVER. THE FRUSTRATION AND UNPLEASENTNESS REALLY ISNT WORTH IT. THEIR ONLY SAVING GRACE WAS THE FRONT OFFICE MANAGER MS. MTSHALI WHO WAS AT LEAST DECENT AND APOLOGETIC. WOULD NEVER RECOMMEND THIS HOTEL.