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EmpireTech (The Empire Toyland Group)
Unclaimed Business
E(
EmpireTech (The Empire Toyland Group)
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About EmpireTech (The Empire Toyland Group)
EmpireTech (The Empire Toyland Group) has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked EmpireTech (The Empire Toyland Group) across 81 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJK
Jayendrie K
1 reviews | Active since Jan 2020
20 Feb 2026, 08:18
Empire Gaming absolute worse people to purchase anything from
i hove purchased a Hoverboard on the 23 December 2025 from empire gaming on umhlanga rocks drive, durban. firstly when we entered they were no lights at the store. they had told us stock will come in on the 24 December 2025, we can pay and collect it the next day. then the card machine is not working. so my husband and i when to the ATM and withdrew cash. we went back to the store only to be told that they system are down when we asked for a receipt. a lady by the name of simone said that she will whatapp the receipt to us mind you she was drunk, they wrote our details on a normal A5 note book 1 x mutli colour Hoverboard @ R1700 and wrote our name and contact number. then we asked them how do we have proof of this purchase, she told us to take a picture of the book, mind you the book had other peoples details on the top of mine. anyways we took the picture. we went the next day collected the hoverboard.(Simone was drunk again) My son used it for 10 mins or lesser on Christmas day and the day after it blow up. we called another guy that worked there, who told us bring it in the next day which we took it back to the store.(now the other lady head was on the counter while talking to them didnt even care to lift her head of the counter to assist us, Mind you Simone couldnt even remember who we were.) we left it there and they told us we must come back the next 2 to 3 days to collect because head office is closed for the public . weekend. so we said okay we left the hoverboard. my husband knew the guy working there and took his number and we left. from then till now we are having endless problems. we have'nt received my son hoverboard we are calling them they are lying, they telling us today tomorrow. we went to the Umhlanga store it is now closed, when head office Calvin answered my call the first time he was very rude i was angry and told him that i needed my sons hoverboard and we are calling everyday with no response and took off me me and said the stock will be in durban the following Tuesday. Tuesday came nothing the entire Month of January went pass they not taking our calls no response from them. finally a wee ago calvin took my call and said the stock is in durban and gave me ikraams number and that we will get the stock the next day. i called ikraam he took my number and said not to worry he will deliver to my home the next day i must call him. so i called the next day no answer i called the entire day they refused to take my call both ikraam and calvin from head office. So i went and commented on their facebook page to get Calvins attention. he now blocked me from facebook and changed the post setting so no one can comment. i put my number on private and called calvin he answered so i asked him is he making me a fool, he cut the call. up till now we are having such a difficult time to get our hard earn money back. my son cry everyday asking me where is his gift. People like this should not be in business and from what i heard they doing this to alot of other people as well. how far its true i dont know but all i want is my money back. you rather suppose people who are honest and supporting people of this manner.
Helpful (0)
|Replies (0)JK
Jayendrie K
1 reviews | Active since Jan 2020
20 Feb 2026, 08:18
Empire Gaming absolute worse people to purchase anything from
i hove purchased a Hoverboard on the 23 December 2025 from empire gaming on umhlanga rocks drive, durban. firstly when we entered they were no lights at the store. they had told us stock will come in on the 24 December 2025, we can pay and collect it the next day. then the card machine is not working. so my husband and i when to the ATM and withdrew cash. we went back to the store only to be told that they system are down when we asked for a receipt. a lady by the name of simone said that she will whatapp the receipt to us mind you she was drunk, they wrote our details on a normal A5 note book 1 x mutli colour Hoverboard @ R1700 and wrote our name and contact number. then we asked them how do we have proof of this purchase, she told us to take a picture of the book, mind you the book had other peoples details on the top of mine. anyways we took the picture. we went the next day collected the hoverboard.(Simone was drunk again) My son used it for 10 mins or lesser on Christmas day and the day after it blow up. we called another guy that worked there, who told us bring it in the next day which we took it back to the store.(now the other lady head was on the counter while talking to them didnt even care to lift her head of the counter to assist us, Mind you Simone couldnt even remember who we were.) we left it there and they told us we must come back the next 2 to 3 days to collect because head office is closed for the public . weekend. so we said okay we left the hoverboard. my husband knew the guy working there and took his number and we left. from then till now we are having endless problems. we have'nt received my son hoverboard we are calling them they are lying, they telling us today tomorrow. we went to the Umhlanga store it is now closed, when head office Calvin answered my call the first time he was very rude i was angry and told him that i needed my sons hoverboard and we are calling everyday with no response and took off me me and said the stock will be in durban the following Tuesday. Tuesday came nothing the entire Month of January went pass they not taking our calls no response from them. finally a wee ago calvin took my call and said the stock is in durban and gave me ikraams number and that we will get the stock the next day. i called ikraam he took my number and said not to worry he will deliver to my home the next day i must call him. so i called the next day no answer i called the entire day they refused to take my call both ikraam and calvin from head office. So i went and commented on their facebook page to get Calvins attention. he now blocked me from facebook and changed the post setting so no one can comment. i put my number on private and called calvin he answered so i asked him is he making me a fool, he cut the call. up till now we are having such a difficult time to get our hard earn money back. my son cry everyday asking me where is his gift. People like this should not be in business and from what i heard they doing this to alot of other people as well. how far its true i dont know but all i want is my money back. you rather suppose people who are honest and supporting people of this manner.
0
Replies (0)kG
kalay G
1 reviews | Active since Jan 2020
18 Sept 2025, 03:22
Empire games
I am writing to formally express my dissatisfaction with the service I received from Empire Games. I initially purchased a game from your store which was defective upon arrival. After multiple attempts to reach your team, I was eventually issued a repaired unit — not a new replacement. Despite continued communication via calls and messages, I was repeatedly ignored until a representative named Marlin finally acknowledged the issue and agreed to facilitate an exchange. In an effort to get a response, I attempted to place a new order using a different number. Instead of resolving the matter professionally, I received a message accusing me of “*****ing the company.” This is not only false but deeply offensive. I am a paying customer who has been trying to resolve a legitimate issue for weeks. If anything, I feel that Empire Games is *****ing me — by selling a faulty product, delaying resolution, and then resorting to insults. This experience has been unacceptable. I expect: A full replacement with a new, working unit — not a repaired one.
Helpful (0)
|Replies (0)kG
kalay G
1 reviews | Active since Jan 2020
18 Sept 2025, 03:22
Empire games
I am writing to formally express my dissatisfaction with the service I received from Empire Games. I initially purchased a game from your store which was defective upon arrival. After multiple attempts to reach your team, I was eventually issued a repaired unit — not a new replacement. Despite continued communication via calls and messages, I was repeatedly ignored until a representative named Marlin finally acknowledged the issue and agreed to facilitate an exchange. In an effort to get a response, I attempted to place a new order using a different number. Instead of resolving the matter professionally, I received a message accusing me of “*****ing the company.” This is not only false but deeply offensive. I am a paying customer who has been trying to resolve a legitimate issue for weeks. If anything, I feel that Empire Games is *****ing me — by selling a faulty product, delaying resolution, and then resorting to insults. This experience has been unacceptable. I expect: A full replacement with a new, working unit — not a repaired one.
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Replies (0)LW
Louis W
1 reviews | Active since Jan 2020
3 Sept 2024, 19:50
****mer Alert: Global Tech/ Empire Tech gaming and toys
****mer Alert: Global Tech/ Empire Tech gaming and toys Registered Director: Tamishka Govender EMPIRE GAMING ENTERPRISES's headquarters is located at 111 FAIRWAY ROAD, BROADWAY, DURBAN, KWA-ZULU NATAL, 4091 Empire Gaming Enterprises Standard Bank Acc no: 052392015 Branch: Gateway Branch code: 051001 Co Owner: Marlin More details on Marlin can be provided upon request. I've been ****med by a company TRADING under various business names. They **** under so called GLOBAL TECH TOYS, and Empire Gaming Enterprises and WWW.GLOBAL STORE.TECH. They also trade under Empire Tech, when I placed my order in July 2024, they claimed there was only one GAMING console left and pushed me for urgent payment, and promised immediate release and delivery if I paid quickly. Marlin the co owner, isn't answering calls. We've traced him and Tamishka Govender through private investigatos, and are usually traveling between Johannesburg and KZN. We plan to take action against them soon as we are joining up with other people that's been ****med like us. Be cautious: their adverti*****ts seem genuine until you send them money. They operate under these **** numbers: +27 79 671 0483 +27 81 217 6123 +27 64 699 1303 Also using: https://www.empireretail.co.za/ and other sites such as TikTok, Facebook, etc.
Helpful (0)
|Replies (0)LW
Louis W
1 reviews | Active since Jan 2020
3 Sept 2024, 19:50
****mer Alert: Global Tech/ Empire Tech gaming and toys
****mer Alert: Global Tech/ Empire Tech gaming and toys Registered Director: Tamishka Govender EMPIRE GAMING ENTERPRISES's headquarters is located at 111 FAIRWAY ROAD, BROADWAY, DURBAN, KWA-ZULU NATAL, 4091 Empire Gaming Enterprises Standard Bank Acc no: 052392015 Branch: Gateway Branch code: 051001 Co Owner: Marlin More details on Marlin can be provided upon request. I've been ****med by a company TRADING under various business names. They **** under so called GLOBAL TECH TOYS, and Empire Gaming Enterprises and WWW.GLOBAL STORE.TECH. They also trade under Empire Tech, when I placed my order in July 2024, they claimed there was only one GAMING console left and pushed me for urgent payment, and promised immediate release and delivery if I paid quickly. Marlin the co owner, isn't answering calls. We've traced him and Tamishka Govender through private investigatos, and are usually traveling between Johannesburg and KZN. We plan to take action against them soon as we are joining up with other people that's been ****med like us. Be cautious: their adverti*****ts seem genuine until you send them money. They operate under these **** numbers: +27 79 671 0483 +27 81 217 6123 +27 64 699 1303 Also using: https://www.empireretail.co.za/ and other sites such as TikTok, Facebook, etc.
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Replies (0)MS
Martin S
1 reviews | Active since Jan 2020
22 Apr 2022, 09:36
Poor and rude service.
Rude and zero feedback and after sales service. Falsely advertising durable toys and after 2months it broke and without seeing it, says abuse from a 3 year child. Manager is rude and shouts and screams after I posted on their Facebook wall. Leve messages without replying. Send messages without response and blames it on the supplier if you get the opportunity to talk to them. If you want to be taken for an idiot and loose money.... buy from them!!!!!!!!! R8000 school fees. Thank you Empire Mart
Helpful (0)
|Replies (0)MS
Martin S
1 reviews | Active since Jan 2020
22 Apr 2022, 09:36
Poor and rude service.
Rude and zero feedback and after sales service. Falsely advertising durable toys and after 2months it broke and without seeing it, says abuse from a 3 year child. Manager is rude and shouts and screams after I posted on their Facebook wall. Leve messages without replying. Send messages without response and blames it on the supplier if you get the opportunity to talk to them. If you want to be taken for an idiot and loose money.... buy from them!!!!!!!!! R8000 school fees. Thank you Empire Mart
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Replies (0)GC
Gc C
1 reviews | Active since Jan 2020
8 May 2021, 08:12
FRAUDULENT COMPANY!!!!!!
FRAUDULENT COMPANY, delivers defective products. Still waiting on replacement/refund 2 years later. Also posts false positive reviews of their company. Blocked me on Facebook once I started questioning my defective product.
Helpful (0)
|Replies (0)GC
Gc C
1 reviews | Active since Jan 2020
8 May 2021, 08:12
FRAUDULENT COMPANY!!!!!!
FRAUDULENT COMPANY, delivers defective products. Still waiting on replacement/refund 2 years later. Also posts false positive reviews of their company. Blocked me on Facebook once I started questioning my defective product.
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Replies (0)LM
RN
Renuka N
1 reviews | Active since Jan 2020
1 May 2021, 07:59
Incorrect pricing and False advertising
Empire tech are a bunch of rogues. Purchased a murkoo machine and they their delivery charges were more than indicated in their advert. Their markup is more than 200%.They are misleading the public. Contacted them on numerous occasions and they failed to respond despite promises to do so. Their customer service is pathetic. They have conveniently removed the advert after being exposed. They are ignoring my whatsup. They have no ethics and are scammers
Helpful (0)
|Replies (0)RN
Renuka N
1 reviews | Active since Jan 2020
1 May 2021, 07:59
Incorrect pricing and False advertising
Empire tech are a bunch of rogues. Purchased a murkoo machine and they their delivery charges were more than indicated in their advert. Their markup is more than 200%.They are misleading the public. Contacted them on numerous occasions and they failed to respond despite promises to do so. Their customer service is pathetic. They have conveniently removed the advert after being exposed. They are ignoring my whatsup. They have no ethics and are scammers
0
Replies (0)RN
Renuka N
1 reviews | Active since Jan 2020
30 Apr 2021, 17:13
INCORRECT PRICING AND POOR CUSTOMER SERVICE
Purchases a murkoo machine. Delivery cost was R60. They charged be R90 I indicated the location as Hillcrest in my communications nowhere did they advise that delivery would be R90. Furthermore the item has a 200% markup. The size was misleading in the ad. It's a no. 9 machine which was conveniently left off the ad. Made numerous calls and twice they promised to return my call to resolve the issue which they failed to do. They advertise goods falsely and are misleading the public and need to be exposed. Their customer service is pathetic. The public and consumers need to be aware
Helpful (0)
|Replies (0)RN
Renuka N
1 reviews | Active since Jan 2020
30 Apr 2021, 17:13
INCORRECT PRICING AND POOR CUSTOMER SERVICE
Purchases a murkoo machine. Delivery cost was R60. They charged be R90 I indicated the location as Hillcrest in my communications nowhere did they advise that delivery would be R90. Furthermore the item has a 200% markup. The size was misleading in the ad. It's a no. 9 machine which was conveniently left off the ad. Made numerous calls and twice they promised to return my call to resolve the issue which they failed to do. They advertise goods falsely and are misleading the public and need to be exposed. Their customer service is pathetic. The public and consumers need to be aware
0
Replies (0)