Lack of business ethics

Paid for a BEE rating with this company, it happened that we paid extra fess and had to be refunded. Took the ages to pay back the refund with excuses that the bank account was incorrect they requested a bank letter and unfortunately I forwarded an old bank letter of a dormant account and I immediately forwarded the correct one. Surprisingly Bradlyn (the director) made payment to the dormant account, I questioned why all of a sudden he quickly made payment to that account. I contacted Absa and I was assured that funds will return back to their account within max 8 days, it has been more than 8 days now trying to get Bradlyn to process the refund. The service from the consultant was good regarding the BEE but the Director has poor workmanship and its a pity cause we are all trying SMME's any amount is important.