Package not received in 15-20 days as promised

Very disappointed. I ordered online 13/01/2026 and arrived fast in South Africa, but my package I still have not received been now a month and few days, as EMS courier are handling my parcel but received no updates and when I email or call to the information given, I receive no response. Last status update on 17track and Universal parcel it showed on the 28/01/2026 "Leaving the sorting centre on the way" and changed last week (18/02/2026)when I checked to "Not found waiting on carriers to update" .I have tried all options but seem to have no luck. If I had the option to choose another courier company I would, as shipper chose this option and also not responding to my emails. Now not knowing where my package is and not getting answers.