Putrate service

My company has been using the prepaid meters platform for more than 12 years. I require a meter to be replaced. I called the technical department & I was told to send an email to support@prepaidmeters.com. I sent the email immediately at 08.32 with details of my company, customer no. & meter no. I called to confirm that the email had been received. I had to make 8 follow-up calls to get a quotation, which was sent the next afternoon. The pro forma invoice had my name, not my company & an address in KZN unknown to me. I made payment last Friday morning of the amount due. I received no details of the date when the meter will be replaced. I called 7 times this morning before I was able to reach the Field Service Team. During one call I was left holding on for 20 minutes. When I questioned Chrisropher Naidoo aboutt5he incorrect details, he blamed system error. I told him that is BS as it is his responsibility to check the details before sending out the invoice. Very poor & disappointing service from Enbaya. It is apparent that they ate not interested in providing customers with the service they deserve.