Enbaya Prepaid meters PTY LTD
Verified Business
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Enbaya Prepaid meters PTY LTD
Enbaya Prepaid meters PTY LTD has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Enbaya Prepaid meters PTY LTD across 102 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesA
shannon A
1 reviews | Active since Jan 2020
6 Dec 2025, 15:30
Refusal to Reverse Incorrect Electricity Purchase – R2,950 Lost Despite Unused Token
On (insert date) I accidentally purchased electricity for an old Enbaya prepaid meter that I used years ago. The amount was R2,950. I contacted Enbaya immediately with the token details and proof of purchase. To my shock, they confirmed that the prepaid meter is registered to my cell number — meaning the purchase is clearly linked to me — yet they still refused to help. They would not reverse, reallocate, or even escalate the matter, despite the fact that the STS token is still UNUSED and STS rules allow for unused token reversals. Their customer service was cold, dismissive, and unwilling to assist in any meaningful way. Nedbank was no better. I purchased the electricity via the Nedbank app, and when requesting a VAS reversal for an erroneous prepaid purchase, they simply said “No, we can’t reverse it” without escalation or investigation. For an amount this large, this is unacceptable and irresponsible. I am now left stuck between two companies who refuse to assist with a simple, valid request — even though the money is recoverable and the error was reported immediately. This experience has been extremely frustrating and financially stressful. I am requesting that: 1. Enbaya process a reversal or reissue of the unused STS token, OR 2. Nedbank process a VAS dispute as they are required to do for erroneous prepaid purchases. I will escalate this to the Ombud, CGSO, and Nedbank Ombud if necessary. This level of customer service from both organisations is unacceptable and unfair to consumers.
Helpful (0)
|Replies (0)sA
shannon A
1 reviews | Active since Jan 2020
6 Dec 2025, 15:30
Refusal to Reverse Incorrect Electricity Purchase – R2,950 Lost Despite Unused Token
On (insert date) I accidentally purchased electricity for an old Enbaya prepaid meter that I used years ago. The amount was R2,950. I contacted Enbaya immediately with the token details and proof of purchase. To my shock, they confirmed that the prepaid meter is registered to my cell number — meaning the purchase is clearly linked to me — yet they still refused to help. They would not reverse, reallocate, or even escalate the matter, despite the fact that the STS token is still UNUSED and STS rules allow for unused token reversals. Their customer service was cold, dismissive, and unwilling to assist in any meaningful way. Nedbank was no better. I purchased the electricity via the Nedbank app, and when requesting a VAS reversal for an erroneous prepaid purchase, they simply said “No, we can’t reverse it” without escalation or investigation. For an amount this large, this is unacceptable and irresponsible. I am now left stuck between two companies who refuse to assist with a simple, valid request — even though the money is recoverable and the error was reported immediately. This experience has been extremely frustrating and financially stressful. I am requesting that: 1. Enbaya process a reversal or reissue of the unused STS token, OR 2. Nedbank process a VAS dispute as they are required to do for erroneous prepaid purchases. I will escalate this to the Ombud, CGSO, and Nedbank Ombud if necessary. This level of customer service from both organisations is unacceptable and unfair to consumers.
0
Replies (0)SN
Sipho N
1 reviews | Active since Jan 2020
26 Feb 2025, 12:36
Unhappy customer
We have bought a meter through prepaid meters and the service is appalling. We been waiting for a month for installation of a meter with no proper response from their team. Really unhappy with the service.
Helpful (0)
|Replies (0)MM
Musa M
1 reviews | Active since Jan 2020
10 Feb 2025, 07:53
Putrate service
My company has been using the prepaid meters platform for more than 12 years. I require a meter to be replaced. I called the technical department & I was told to send an email to support@prepaidmeters.com. I sent the email immediately at 08.32 with details of my company, customer no. & meter no. I called to confirm that the email had been received. I had to make 8 follow-up calls to get a quotation, which was sent the next afternoon. The pro forma invoice had my name, not my company & an address in KZN unknown to me. I made payment last Friday morning of the amount due. I received no details of the date when the meter will be replaced. I called 7 times this morning before I was able to reach the Field Service Team. During one call I was left holding on for 20 minutes. When I questioned Chrisropher Naidoo aboutt5he incorrect details, he blamed system error. I told him that is BS as it is his responsibility to check the details before sending out the invoice. Very poor & disappointing service from Enbaya. It is apparent that they ate not interested in providing customers with the service they deserve.
Helpful (0)
|Replies (0)MM
Musa M
1 reviews | Active since Jan 2020
10 Feb 2025, 07:53
Putrate service
My company has been using the prepaid meters platform for more than 12 years. I require a meter to be replaced. I called the technical department & I was told to send an email to support@prepaidmeters.com. I sent the email immediately at 08.32 with details of my company, customer no. & meter no. I called to confirm that the email had been received. I had to make 8 follow-up calls to get a quotation, which was sent the next afternoon. The pro forma invoice had my name, not my company & an address in KZN unknown to me. I made payment last Friday morning of the amount due. I received no details of the date when the meter will be replaced. I called 7 times this morning before I was able to reach the Field Service Team. During one call I was left holding on for 20 minutes. When I questioned Chrisropher Naidoo aboutt5he incorrect details, he blamed system error. I told him that is BS as it is his responsibility to check the details before sending out the invoice. Very poor & disappointing service from Enbaya. It is apparent that they ate not interested in providing customers with the service they deserve.
0
Replies (0)ZM
Zinhle M
1 reviews | Active since Jan 2020
5 Feb 2025, 12:15
Horrible prepaid meter company
Never consider buying their prepaid meters, the process of registering their meter is oblivious. It feels like a ****, why do u want a title deed to register a prepaid meter. For a quick and efficient outcome, consider a different service provider.
Helpful (0)
|Replies (0)ZM
Zinhle M
1 reviews | Active since Jan 2020
5 Feb 2025, 12:15
Horrible prepaid meter company
Never consider buying their prepaid meters, the process of registering their meter is oblivious. It feels like a ****, why do u want a title deed to register a prepaid meter. For a quick and efficient outcome, consider a different service provider.
0
Replies (0)GD
GhostBuster D
1 reviews | Active since Jan 2020
2 Aug 2024, 13:18
asks for phone number - but 24 hours later hasn't made contact with customer
<div>Problem with my prepaid water meter - doesn't connect. Sent email. Some person Chantal replied asking for my phone number. But 24 hours later, no one from the company has contacted the customer.</div>
Helpful (0)
|Replies (0)GD
GhostBuster D
1 reviews | Active since Jan 2020
2 Aug 2024, 13:18
asks for phone number - but 24 hours later hasn't made contact with customer
<div>Problem with my prepaid water meter - doesn't connect. Sent email. Some person Chantal replied asking for my phone number. But 24 hours later, no one from the company has contacted the customer.</div>
0
Replies (0)dN
denise N
1 reviews | Active since Jan 2020
1 Jul 2024, 10:46
****MERS!!!
WHAT A ****! so we moved into a new apartment on the 01 June and filled pre paid electricity to the value of R2000.00. we then received the token and was given OVER ****wh units. we then filled electricity again on the 01 July for R2000.00 and only received 441kwh. how the hell does this happen? WHY ARE WE BEING ****** BY THIS COMPANY? it's enough that we are struggling in this economy but eventually my 2k will be worth nothing. i need a valid damn explanation because this if ****ing day Light *******!!! you call the Centre and their *********** staff cannot even give you an explanation. they just don't know anything. then ive been told apparently you pay more per kwh every month. TELL ME HOW THE ****?????
Helpful (0)
|Replies (0)dN
denise N
1 reviews | Active since Jan 2020
1 Jul 2024, 10:46
****MERS!!!
WHAT A ****! so we moved into a new apartment on the 01 June and filled pre paid electricity to the value of R2000.00. we then received the token and was given OVER ****wh units. we then filled electricity again on the 01 July for R2000.00 and only received 441kwh. how the hell does this happen? WHY ARE WE BEING ****** BY THIS COMPANY? it's enough that we are struggling in this economy but eventually my 2k will be worth nothing. i need a valid damn explanation because this if ****ing day Light *******!!! you call the Centre and their *********** staff cannot even give you an explanation. they just don't know anything. then ive been told apparently you pay more per kwh every month. TELL ME HOW THE ****?????
0
Replies (0)NM
AY
Annon Y
1 reviews | Active since Jan 2020
4 Apr 2024, 06:18
An utter joke
If you are a job seeker and are doing your due diligence and research about this company, then I would strongly advise against working there. You will be paid next to nothing and be required to always perform at your best. There is zero care and incentives for employees while the executives reap the benefits
Helpful (0)
|Replies (0)AY
Annon Y
1 reviews | Active since Jan 2020
4 Apr 2024, 06:18
An utter joke
If you are a job seeker and are doing your due diligence and research about this company, then I would strongly advise against working there. You will be paid next to nothing and be required to always perform at your best. There is zero care and incentives for employees while the executives reap the benefits
0
Replies (0)