MR
Muhammad R
Active since Feb 2015
11
Reviews
0
Industries
Reviews
11 reviews4 months ago
Care when it matters most
We've been with OUTsurance for several months now, and this morning's experience has compelled me to share just how exceptional their service truly is. As part of our building insurance package, OUTsurance provides two free emergency assists per year for subscribers and up to three members: a benefit we needed to call upon today. The response was nothing short of extraordinary. Aura, who handle the emergency service on behalf of OUTsurance, immediately dispatched both police and ambulance to our location. When a misunderstanding led to them leaving the scene, the Aura agents ensured the emergency services returned and that we received the help we needed. This isn't an isolated experience either. I've previously witnessed Outsurance's efficiency firsthand when another subscriber's car became stuck. Within minutes, assistance was on the way. What stands out most about Outsurance is their reliability when you need them most. In emergencies, you ask for help and you receive it immediately. The peace of mind this provides is invaluable. I'm genuinely grateful that we chose Outsurance. They've proven themselves to be a company that doesn't just sell insurance. They truly take care of their clients.
53 replies
15 months ago
Astute
We’ve had the privilege of working with Aunt Sharlene Donze at ZAProp for many years, and we can confidently say that her service has been nothing short of outstanding. From our first encounter with her, she has consistently impressed us: always keeping her promises, promptly returning calls, and carefully preparing all necessary work well in advance. One of the most admirable aspects of Aunt Sharlene’s service is the calibre of tenants she has secured for our property. They’ve all been reliable, respectful individuals who pay their rent on time and have stayed with us for extended periods. Her ability to understand our family’s needs and lend a sympathetic ear—even when our conversations veer into personal matters—shows how deeply she cares about her work. We also want to commend ZAProp as a whole. Their contracts are exceptionally well-drafted, ensuring that both tenant and landlord rights are protected while strictly adhering to all relevant legal requirements, including the Rental Housing Act, FICA, and PoPI. Inspections are consistently thorough, and the record-keeping is impeccable. It’s a relief to see our rent deposits appear in our bank account each month without having to worry about a thing. ZAProp truly exemplifies how rental management should be conducted: professional, diligent, and always focused on customer satisfaction. If it weren’t for the financial difficulties we’re currently experiencing because of a slow economy, we would never have ended our management mandate with them. Even after we informed Aunt Sharlene that we’d like to stop our management mandate, she has continued to provide excellent service—ensuring that all our concerns are addressed and that we receive the support we’ve come to expect from her. We genuinely look forward to the day our financial position improves so we can have the privilege of working with ZAProp and especially Aunt Sharlene, again. Thank you, Aunt Sharlene and the entire ZAProp team, for your dedication and for setting such a high standard in property management. You have our highest recommendation!
0 replies
16 months ago
From Quote to Confidence
I recently reached out to OUTsurance for a quote to replace my existing building insurance, and I can honestly say I’ve never felt so genuinely looked after by an insurer before. My first point of contact was with Kat Mlambo, and right from the start, she asked me what mattered most to me. It wasn’t just about ticking boxes or pushing a policy; it felt like she was really trying to understand my needs. Kat spent over an hour on the phone with me, patiently answering all my questions — there were plenty! — and even made me laugh in between. At times, I had to take other calls, but Kat never rushed me or made me feel guilty for taking up her time. Instead, she waited patiently and simply carried on where we left off once I was ready. This genuine willingness to invest time and energy into me as a person, rather than just another client, really struck a chord. I’ve always loved the idea of building long-term, sustainable relationships —both personally and with organisations I partner with. OUTsurance shares this approach, which is one of the reasons they offer OUT-bonuses — they encourage people to use insurance to help them when they really need it and not exploit it so it becomes expensive for everyone. When Kat mentioned that OUTsurance also underwrites FNB’s building insurance (and that the quote I got from FNB last year is in their system), it confirmed what I already felt deep down: that OUTsurance truly aligns with the way I want to manage my affairs. I associate FNB with being effective and helpful, and knowing these two companies are linked was reassurance that I’m talking to the right service provider. By this point, I was already feeling secure about going with OUTsurance. However, the only snag was the price— the system initially quoted R5,000 more per year than my current cover. I shared this concern with Kat and she immediately got her manager, Raldo Olifant, involved. Raldo listened to me and adjusted the premium to only about R100 more per month than what I’m currently paying. Plus, OUTsurance offers OUT-bonuses and panic assist services, which add real value and peace of mind. All in all, OUTsurance made me feel genuinely valued, as though they were investing in a long-term relationship rather than just trying to make a quick sale. After everything they did for me, I truly hope this is the start of a long lasting journey together. To Kat, Raldo, and the entire OUTsurance team—thank you for building your business with the mindset that you do: to help!
112 replies
23 months ago
They won't help. They don't care.
Last Friday, I was looking for Star Player - a platform to watch TV series. I made the mistake of subscribing to another Star Player website using PayFast: https://starplayer.co.za/membership-account/membership-checkout/?level=1. After realising my mistake, I tried to cancel on the merchant's website, but there's no place to do so nor does the merchant specify any contact details. I went to PayFast's website and discovered that this is an unending subscription. There's no option available to terminate it. I emailed PayFast. I received a message back this morning (that's 5 days later) from Jamie Koen saying: "Please get in touch with the Merchant to directly to either request a refund of funds or assistance with resetting your login credentials for their website, as an online payment platform we represent a third party and cannot assist with your query." Jamie Koen then immediately closed the ticket. I might have been under the mistaken impression that companies like PayFast exist to protect both the buyer and the seller. I now know better. Now, I'm going to have to cancel my card.
53 replies
24 months ago
Frustration
I ordered an LTE subscription from Telkom on 13 March 2024. It's one and a half months later and I still don't have the sim card and router. I've made more than 6 inquiries via phone and email. I keep getting told that they'll send SMSs to the team leaders of the people dealing with the order. Then I don't hear back from anyone. And the people at the Telkom store say they can't assist with online orders. The best part is that Telkom will be debiting my account tomorrow so I'll be paying for a service that I'm not using. But of course, Telkom's getting paid and so are the people who work there, so they don't need to care.
53 replies
26 months ago
Reliable and sincere
I am delighted to share my exceptional experience with the service provided by a company that has genuinely impressed me over the years. For the past five years, I have been consistently impressed with their prompt responses and the user-friendly online system they offer. This system has been a boon, enabling me to monitor when tenants purchase tokens and effortlessly pull up necessary reports, which has streamlined my property management considerably. However, it was in December of last year that the company's commitment to outstanding service truly shone. Two of my meters malfunctioned simultaneously, and the team's response was nothing short of swift and effective. They were determined to troubleshoot the issue, demonstrating their willingness to incur extra costs by calling back whenever the phone connection was lost—a testament to their sincere dedication to resolving customer issues. Despite a clerical error found in my 2018 application form, that I had subscribed for maintenance but wasn't charged for it, the company's management, stepped in to rectify the situation. They replaced both batteries free of charge. Two days ago, the meters encountered issues once more. True to form, Enbaya's response was prompt and efficient. They identified the meters as legacy units requiring replacement and arranged for a plumber to visit early in the morning, minimising inconvenience for our tenant and swiftly restoring their water supply. Enbaya exemplifies stellar customer relationship management. Their approach is caring and their solutions are effective I am profoundly grateful to have chosen to work with them and firmly believe that their dedication to customer satisfaction is a model for others to follow. My heartfelt thanks to the team for their unwavering support and outstanding service delivery.
56 replies
26 months ago
Reliable and sincere
I am delighted to share my exceptional experience with the service provided by a company that has genuinely impressed me over the years. For the past five years, I have been consistently impressed with their prompt responses and the user-friendly online system they offer. This system has been a boon, enabling me to monitor when tenants purchase tokens and effortlessly pull up necessary reports, which has streamlined my property management considerably. However, it was in December of last year that the company's commitment to outstanding service truly shone. Two of my meters malfunctioned simultaneously, and the team's response was nothing short of swift and effective. They were determined to troubleshoot the issue, demonstrating their willingness to incur extra costs by calling back whenever the phone connection was lost—a testament to their sincere dedication to resolving customer issues. Despite a clerical error found in my 2018 application form, that I had subscribed for maintenance but wasn't charged for it, the company's management, stepped in to rectify the situation. They replaced both batteries free of charge. Two days ago, the meters encountered issues once more. True to form, Enbaya's response was prompt and efficient. They identified the meters as legacy units requiring replacement and arranged for a plumber to visit early in the morning, minimising inconvenience for our tenant and swiftly restoring their water supply. Enbaya exemplifies stellar customer relationship management. Their approach is caring and their solutions are effective I am profoundly grateful to have chosen to work with them and firmly believe that their dedication to customer satisfaction is a model for others to follow. My heartfelt thanks to the team for their unwavering support and outstanding service delivery.
0 replies
91 months ago
Not trustworthy
I paid PrepaidMeters.co.za to install a water meter at my premises. The technicians arrived and concluded that too much work would need to be performed to install the meter on my property. They also indicated that even if they attempted to trace the main water line (for which they would bill me), they could not guarantee that they would be successful. We thus agreed that instead of installing the meter outside the property (where it may be at risk of being stolen), that a refund is the best option. In response, the company returned only a part of the cash I paid. They imposed a R464 handling fee on me although I never touched, nor even saw the meter that the technicians had in their bakkie. I am really disappointed. You'd think that they are a big company so they will try to treat you fairly so as to preserve their reputation. I guess you can't trust anyone.
0 replies
94 months ago
Disappointed with after sales service
Not impressed. We purchased an expensive pool cleaner from Zodiac. Our motor turned out to be too small to utilise the cleaner. Upon contacting Zodiac, they dispatched a technician who made this deduction. We requested that they perhaps help us to swap our cleaner for a smaller one, apologising too for not being pool experts. The technician told us that nothing can be done. We asked for the manager's number. The manager promised to call after the weekend. We are still waiting. We are very disappointed.
106 replies
131 months ago
Refuses to Follow Customer Instruction
I was called by a company which offered me a platinum card. I assented to the purchase but then realised that I could not afford it. I contacted the company and because of banking policy, I was told to have my two banks, Standard Bank and ABSA, reverse the transactions. <br> <br> Upon request, Standard Bank immediately reversed the transaction pertaining to my account with them. However, even though I've been begging ABSA to do so for a month now, they've still not done so. While my bank statement from them clearly reflects the withdrawal, the greatest response I've gotten from them was an SMS stating that nothing need be done as money was never debited from my account. The 40 day period for reversal of the transaction is nearly up. I'm about to lose the money.
76 replies
Review Distribution
5 Star
6 (54.54545454545455%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
4 (36.36363636363637%)