Zodiac Pool Products
Verified Business
|2|9 Reviews (last 12 months)|Responds in 22h 38m
Zodiac Pool Products
Verified Business
|2
9 Reviews (last 12 months)
Responds in 22h 38m
Performance(last 12 months):
Ranked In Construction & Hardware
#12Reply Time
22h 38mNPS Score
-25Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 26h 24m
Ranking
#12
in Construction & Hardware
Reply Time
22h 38m
NPS Score
-25
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 26h 24m
Review Distribution
2|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSI
Stephen I
1 reviews | Active since Nov 2018
4 May 2026, 14:31
Brand New Pacer keeps getting stuck- have tried every possible solution proposed on youtube and troubleshoot
Brand New Pacer keeps getting stuck- have tried every possible solution proposed on youtube and troubleshoot. bought a bigger ring but still gets stuck - how can i return this, Game said to deal with Zodiac direct - how?
Helpful (0)
|Replies (1)SI
Stephen I
1 reviews | Active since Nov 2018
4 May 2026, 14:31
Brand New Pacer keeps getting stuck- have tried every possible solution proposed on youtube and troubleshoot
Brand New Pacer keeps getting stuck- have tried every possible solution proposed on youtube and troubleshoot. bought a bigger ring but still gets stuck - how can i return this, Game said to deal with Zodiac direct - how?
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Replies (1)gA
graham A
1 reviews | Active since Sept 2011
2 Apr 2026, 14:35
Great after sales service
I had a problem with my MX6 which I think was caused by the co**** filter sand. I took it back to Builders - where I bought it - and was super impressed with the service I received from Dewald. Thank you for your professional service.
Helpful (0)
|Replies (1)gA
graham A
1 reviews | Active since Sept 2011
2 Apr 2026, 14:35
Great after sales service
I had a problem with my MX6 which I think was caused by the co**** filter sand. I took it back to Builders - where I bought it - and was super impressed with the service I received from Dewald. Thank you for your professional service.
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Replies (1)KG
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wilma G
1 reviews | Active since Dec 2025
19 Dec 2025, 18:28
Zodiac and Builders Tokai Running ****
Do you know that Builders Tokai is refusing to replace a Zodiac item that was bought TODAY??? Promising that a technician will come out.. For a brand new product?? Are you even still operating and are there techs available and working 4 days before Xmas???? You answer me that Zodiac???? Whats your returns/manufacturers policy?? Do the guys at Builders Tokai know it??? Your the pool guys and I will have a dirty pool over Xmas!! I am so not gonna hold my breath for the Zodia pool products guy!! I am livid!!!
Helpful (0)
|Replies (5)wG
wilma G
1 reviews | Active since Dec 2025
19 Dec 2025, 18:28
Zodiac and Builders Tokai Running ****
Do you know that Builders Tokai is refusing to replace a Zodiac item that was bought TODAY??? Promising that a technician will come out.. For a brand new product?? Are you even still operating and are there techs available and working 4 days before Xmas???? You answer me that Zodiac???? Whats your returns/manufacturers policy?? Do the guys at Builders Tokai know it??? Your the pool guys and I will have a dirty pool over Xmas!! I am so not gonna hold my breath for the Zodia pool products guy!! I am livid!!!
0
Replies (5)ED
Errol D
1 reviews | Active since Nov 2018
9 Dec 2025, 10:31
ZODIAC- TERRIBLE PRODUCT AND TERRIBLE CUSTOMER SERVICE
I purchased a Zodiac G6 pool cleaner from Makro about 2 years ago. This was not a bottom of the range pool cleaner and I had high expectations for it. However it has never worked well- always stopping and always lifting so that it does not move. I contacted Zodiac customer care department to report my unhappiness with their product and they told me that they would charge me a call out fee to come to my home to check their product. What an absolute cheek that I have to pay them to come and check their terrible product. Very poor service and and even poorer product. They cant even stand by their products which they sell. I will never buy another Zodiac pool product again!!!
Helpful (0)
|Replies (4)ED
Errol D
1 reviews | Active since Nov 2018
9 Dec 2025, 10:31
ZODIAC- TERRIBLE PRODUCT AND TERRIBLE CUSTOMER SERVICE
I purchased a Zodiac G6 pool cleaner from Makro about 2 years ago. This was not a bottom of the range pool cleaner and I had high expectations for it. However it has never worked well- always stopping and always lifting so that it does not move. I contacted Zodiac customer care department to report my unhappiness with their product and they told me that they would charge me a call out fee to come to my home to check their product. What an absolute cheek that I have to pay them to come and check their terrible product. Very poor service and and even poorer product. They cant even stand by their products which they sell. I will never buy another Zodiac pool product again!!!
0
Replies (4)TM
Tiego M
1 reviews | Active since Jul 2013
7 Nov 2025, 12:20
Bad Product Worse Customer Care
I bought an MX6 pool cleaner from Makro Centurion on 23 October 2025 and the machine broke in 2 days. I reported the matter to Makro and they directed me to Zodiac customer care for assistance. All I can say is that the products is just as bad as the customer care and despite having a warranty you are expected to troubleshoot and/or fix the machine yourself. I have since lodged a formal complaint and I will be taking this further.
Helpful (0)
|Replies (1)TM
Tiego M
1 reviews | Active since Jul 2013
7 Nov 2025, 12:20
Bad Product Worse Customer Care
I bought an MX6 pool cleaner from Makro Centurion on 23 October 2025 and the machine broke in 2 days. I reported the matter to Makro and they directed me to Zodiac customer care for assistance. All I can say is that the products is just as bad as the customer care and despite having a warranty you are expected to troubleshoot and/or fix the machine yourself. I have since lodged a formal complaint and I will be taking this further.
0
Replies (1)A
Anonymous
1 reviews | Active since May 2016
19 Oct 2025, 18:24
AX20 Elite a poor product
We are used to getting good service from Zodiac but deeply disappointed this time. They could not get a Ax20 working in our pool and then blamed our pool. I asked a very valid question which they don't want to answer as they know their product is the issue but don't want to acknowledge or resolve it. In clear contradiction, the predecessor of this product, the mx-8 elite, worked perfectly in our apparently too big of a pool. This completely invalidates their report in my view. How did the predecessor work perfectly but it's replacement model does not. Please could this be explained to us, as we need to understand the subsequent rejection. I simply want them to clearly explain to me why the predecessor worked fine or they should rewrite their report indicating that their product has an issue and correct it. I truly valued the past amazing service but feel very let down this time. Life is hard enough, and we just wanted our pool cleaning to be easier. Not nice of you to not reply to a reasonable question. It hurts my feelings.
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since May 2016
19 Oct 2025, 18:24
AX20 Elite a poor product
We are used to getting good service from Zodiac but deeply disappointed this time. They could not get a Ax20 working in our pool and then blamed our pool. I asked a very valid question which they don't want to answer as they know their product is the issue but don't want to acknowledge or resolve it. In clear contradiction, the predecessor of this product, the mx-8 elite, worked perfectly in our apparently too big of a pool. This completely invalidates their report in my view. How did the predecessor work perfectly but it's replacement model does not. Please could this be explained to us, as we need to understand the subsequent rejection. I simply want them to clearly explain to me why the predecessor worked fine or they should rewrite their report indicating that their product has an issue and correct it. I truly valued the past amazing service but feel very let down this time. Life is hard enough, and we just wanted our pool cleaning to be easier. Not nice of you to not reply to a reasonable question. It hurts my feelings.
0
Replies (1)MC
Michael C
1 reviews | Active since Oct 2025
8 Oct 2025, 08:14
Zodiac G6 notso pool cleaner
Bought a Zodiac G6 Kreepy for my pool. * Stops at least once every 15 mins, with a leaf stuck in its throat. * Does not cover the entire pool floor, sticks to cleaning maybe 1/6 off pool. A pool cleaner The Zodiac G6 is not !!!
Helpful (0)
|Replies (1)MC
Michael C
1 reviews | Active since Oct 2025
8 Oct 2025, 08:14
Zodiac G6 notso pool cleaner
Bought a Zodiac G6 Kreepy for my pool. * Stops at least once every 15 mins, with a leaf stuck in its throat. * Does not cover the entire pool floor, sticks to cleaning maybe 1/6 off pool. A pool cleaner The Zodiac G6 is not !!!
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Replies (1)