ED
Errol D
Active since Nov 2018
27
Reviews
0
Industries
Reviews
27 reviews4 months ago
ZODIAC- TERRIBLE PRODUCT AND TERRIBLE CUSTOMER SERVICE
I purchased a Zodiac G6 pool cleaner from Makro about 2 years ago. This was not a bottom of the range pool cleaner and I had high expectations for it. However it has never worked well- always stopping and always lifting so that it does not move. I contacted Zodiac customer care department to report my unhappiness with their product and they told me that they would charge me a call out fee to come to my home to check their product. What an absolute cheek that I have to pay them to come and check their terrible product. Very poor service and and even poorer product. They cant even stand by their products which they sell. I will never buy another Zodiac pool product again!!!
212 replies
14 months ago
TERRIBLE SHOCKING SERVICE FROM SPAR
I am a loyal customer of Soar- as part of a loyalty program i made sure that I purchased all my grocery needs at Spar. For every R100 spent you get one sticker to redeem it fir dishes etc. I collected 10 booklets at 10 stickers each. When my wife tried to redeem the stickers at 3 different branches, there was no stock at any. They were not helpful at all when she enquired what she should do. I called Spar Customer Care 4 times and was told each time that someone would get back to me- I am still waiting . The lady who "helped" me was I think Glenda. What shocking terrible and disappointing service from Spar- I am seriously thinking on purchasing my groceries from somewhere else where my business will be appreciated. This is not the kind of service one would expext from a company such as Spar
0 replies
16 months ago
PATHETIC AND POOR SERVICE FROM OLD MUTUAL
I have an investment policy with Old Mutual to which I contribute every month. On the 8th December I requested to withdraw some of the funds telephonically with one of their agents. Confirmation was sent to me by e mail the next day. A full week later I received an sms asking for proof of banking details and address which I sent to them immediately. It is nearly a month since my request and I have still not received my money despite e mailing them, calling them and escalating the request. I also received another sms asking for the same documents when I have already sent them over two weeks ago. Pathetic!!!!! Their service has been shocking and extremely disappointing and not something one would expect from a well established financial institution like Old Mutual. I would definitely NOT recommend this company to anyone
168 replies
16 months ago
SHOCKING 1ST TIME ONLINE SHOPPING EXPERIENCE WITH CONTINENTAL LINEN/WHITEHOUSE
I purchased for the 1st time online an order from Continental Linen /Whitehouse. I ordered a range of colours of hand towels and bath mats. I elected to collect the oder from their retail store in Bedford Shopping Centre as they wanted a ridiculous spend amount before they agreed to deliver for free. It took approximately 10 days to get the order to the shop only after i complained numerous times as to how long it was taking. I collected my order which was wrapped in a cardboard box- my mistake was that I did not open it to check my order. When I got home and opened it I immediately saw that my order was incorrect- it was all white hand towels and all the same colour of bath mats. I at once sent an e mail to Customer support telling them of this mistake and requesting that they uplift and arrange to deliver my correct order to my home- I refused to take it back to Bedford- I am about 12 kms away from the shop each way. They firstly responded that it was my mistake as that was what I ordered and secondly they would charge me R190 to uplift the incorrect order and redeliver the correct one, or take it back to Bedford Centre. I refused this and insisted that this was their problem and that they must make it right. They refused. I then asked them if I can return the order to any of their shops and they confirmed that i could do so. I went to their factory shop in Wynberg JHB only to be told that I was unable to return it there as they do not do returns. I explained that I simply wanted to change what I had for different colours. They refused When I threatened them that I would place this issue on Hello Peter, the manageress called someone and eventually she agreed to change the order. I feel that I was teated very badly by their customer care division and that they should have done anything to rectify their mistake. I know that they will respond by saying that it was my fault but I am not stupid - I did not order 10 hand towels in the same colour. I am now and ex customer and will never buy Online rom them again. Very poor customer service. By the way I asked the person who was responding to my e mails for his/her name and I am still waiting for that information over a day later
0 replies
17 months ago
Great Service form Nompumelelo at Makro Woodmead
I am writing to wholeheartedly recommend Nompumelelo for her exceptional customer service skills. She works in the large appliance department at Makro Woodmead. My wife and I were at the Makro Woodmead store on Friday looking to buy a new fridge. Nompumelelo demonstrated a deep commitment to providing outstanding customer service. Her exceptional communication skills, friendly manner, patience, and knowledge of the product led to a successful sale of the top of the range Samsung Fridge/Freezer. Her dedication to customer satisfaction, combined with her excellent communication makes her an exceptional customer service representative and someone to be very valued in the Makro organisation.
56 replies
17 months ago
Great Expereince with WE Buy Cars
I decided to sell one of my cars and I contacted We Buy Cars. I dealt with Willie and Franco from the beginning. Both were friendly, efficient and patient as I was buying another car through another dealer and the sale and purchase needed to be co-ordinated. When it came to actually selling my car Franco came to my house, prepared all the documents for signature- everything was electronic -and explained everything in detail that I needed to know. The whole process was absolutely painless and took maybe 30 minutes to complete. Every step of the way was explained and they only took my car once I had proof of payment to both me and my finance company. They also gave me a very fair price for my car. I would not hesitate in recommending We Buy Cars in general, and Willie and Franco in particular. It was a pleasure to deal with.
53 replies
21 months ago
Poor Service From Momentum Insure Legal Recoveries!!
I have a claim with Momentum Insure for an accident that happened on the 7 December 2023. The claim itself was handled very well but because it was not my fault the recovery of the claim was referred to Thulane Lebese a "Legal Recoveries Specialist". He has been dealing with my claim for over 7 months and I still do not know what is happening with it. 99% of my e mails directed to him are ignored. I have even threatened him to report him to management and post on your forum. Still no response! The service I have received has been shocking to say the least. Lebese should be ashamed of himself with the way that he has dealt with my claim. He is certainly no credit to Momentum Insure. What a disappointment!
159 replies
22 months ago
Great Shopping Experience and Service
I bought a Samsung monitor from Products4u a few weeks ago. Firstly they were so helpful and friendly and it was a pleasure to be there. They extensively tested the monitor and I bought it. They were very reasonable in pricing- in fact much cheaper than anywhere else. I had a small issue with the product after a few days and they replaced it with no problem whatsoever. The delivered a new monitor to me and collected the old one. Overall a very pleasant shopping experience and I would not hesitate to buy other goods from them in the future.
0 replies
29 months ago
Great Service from Andgo.Com
My family and I booked a package trip to Mauritius mid December. I dealt mostly with Phinda and the director Tracy. Both were fantastic- they answered all our questions timeously, dealt with all our concerns and were both efficient, always helpful and patient and vey knowledgable about the products they were selling. I would not hesitate recommending them for your next holiday booking.
0 replies
30 months ago
POOR SERVICE FROM BAIC WESTRAND AND BAIC SA
I purchased a BAIC car from BAIC Westrand. I was informed that there was an accompanying 5 year service plan. This is specifically stated in the Offer To Purchase. When I contacted BAIC to book a service they informed me that there was only a 3 year service plan which expired in February 2023 and that there were no services left (surely the plan ends at the current year?). I contacted BAIC Westrand about 5 weeks ago and the dealer principal eventually confirmed that there was only a 3 year plan despite what it stated in the Offer (I also have it in writing from the sales lady that it is a 5 year plan). He then said he would contact Head Office and after a week or so later said that there is actually a 4 year plan on the car and that he would arrange a re-instatement of the service plan. That was about 3 weeks ago and I have still not received any confirmation whatsoever. I then contacted BAIC SA and was told that there is NO service plan on the car. He advised me to take it up with the dealer...duh.... thats with whom I have beed talking to for the last 5 weeks. So now I have 4 different opinions from BAIC regarding the service plan. How useless is this ? I am very dissapointed in the service that I have received both from the dealer and the Head Office - BAIC is trying to capture market share and if this is the way they deal with after sales queries, then I feel sorry for them. I sincerely doubt that I will buy another car from BAIC
53 replies
Review Distribution
5 Star
8 (29.62962962962963%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (70.37037037037037%)