Enbaya Prepaid meters PTY LTD
2.1|102 reviews
SN
Sipho N
1 reviews | Active since Member
26 Feb 2025, 12:36
Unhappy customer
We have bought a meter through prepaid meters and the service is appalling. We been waiting for a month for installation of a meter with no proper response from their team. Really unhappy with the service.
Helpful (0)
Replies (160)0
Replies (160)Enbaya Prepaid meters PTY LTD's replyOfficial
26 Feb 2025, 15:23Hello Sipho
Thank you for notifying us.
We are looking into this immediately and it will be treated with highest priority
We will revert asap
Thanks
Thank you for notifying us.
We are looking into this immediately and it will be treated with highest priority
We will revert asap
Thanks
Best regards,
Enbaya Prepaid meters PTY LTD's reply26 Feb 2025, 15:23
Official
Hello Sipho
Thank you for notifying us.
We are looking into this immediately and it will be treated with highest priority
We will revert asap
Thanks
Thank you for notifying us.
We are looking into this immediately and it will be treated with highest priority
We will revert asap
Thanks
Best regards,
Enbaya Prepaid meters PTY LTD's replyOfficial
27 Feb 2025, 11:52Hello Sipho
Thank you for bringing this matter to our attention. After investigating, we found that our sales agent had direct contact with your managing agent.
The final documents as well as the registration document were only received yesterday and payment was received on the 6th of Feb.
We hope this explanation sheds light on the delay and assures you that we communicated with your managing agent throughout the process.
Please don't hesitate to contact us if you have any further queries.
Best regards,
Thank you for bringing this matter to our attention. After investigating, we found that our sales agent had direct contact with your managing agent.
The final documents as well as the registration document were only received yesterday and payment was received on the 6th of Feb.
We hope this explanation sheds light on the delay and assures you that we communicated with your managing agent throughout the process.
Please don't hesitate to contact us if you have any further queries.
Best regards,
Best regards,
Enbaya Prepaid meters PTY LTD's reply27 Feb 2025, 11:52
Official
Hello Sipho
Thank you for bringing this matter to our attention. After investigating, we found that our sales agent had direct contact with your managing agent.
The final documents as well as the registration document were only received yesterday and payment was received on the 6th of Feb.
We hope this explanation sheds light on the delay and assures you that we communicated with your managing agent throughout the process.
Please don't hesitate to contact us if you have any further queries.
Best regards,
Thank you for bringing this matter to our attention. After investigating, we found that our sales agent had direct contact with your managing agent.
The final documents as well as the registration document were only received yesterday and payment was received on the 6th of Feb.
We hope this explanation sheds light on the delay and assures you that we communicated with your managing agent throughout the process.
Please don't hesitate to contact us if you have any further queries.
Best regards,
Best regards,
SN
Sipho N's updateReviewer Update
27 Feb 2025, 12:28Hi there,
There info you provided is totally incorrect. Please ask your sales agent how many of the calls he returned including mines? He only returned it after the escalation to manager. So please get this sorted ASAP.
There info you provided is totally incorrect. Please ask your sales agent how many of the calls he returned including mines? He only returned it after the escalation to manager. So please get this sorted ASAP.
SN
Sipho N's update27 Feb 2025, 12:28
Reviewer Update
Hi there,
There info you provided is totally incorrect. Please ask your sales agent how many of the calls he returned including mines? He only returned it after the escalation to manager. So please get this sorted ASAP.
There info you provided is totally incorrect. Please ask your sales agent how many of the calls he returned including mines? He only returned it after the escalation to manager. So please get this sorted ASAP.
Enbaya Prepaid meters PTY LTD's replyOfficial
07 Mar 2025, 08:06Hello Sipho
Thank you for bringing this matter to our attention.
I believe our Customer Service Manager was in touch with you on the 26th and explained that it was outstanding paperwork from your managing agent which caused the delay, and that we were in direct communication with him/her.
I would just like to make sure that you are now satisfied, and find out if there is anything else you require?
Have a wonderful weekend
Regards
Thank you for bringing this matter to our attention.
I believe our Customer Service Manager was in touch with you on the 26th and explained that it was outstanding paperwork from your managing agent which caused the delay, and that we were in direct communication with him/her.
I would just like to make sure that you are now satisfied, and find out if there is anything else you require?
Have a wonderful weekend
Regards
Best regards,
Enbaya Prepaid meters PTY LTD's reply07 Mar 2025, 08:06
Official
Hello Sipho
Thank you for bringing this matter to our attention.
I believe our Customer Service Manager was in touch with you on the 26th and explained that it was outstanding paperwork from your managing agent which caused the delay, and that we were in direct communication with him/her.
I would just like to make sure that you are now satisfied, and find out if there is anything else you require?
Have a wonderful weekend
Regards
Thank you for bringing this matter to our attention.
I believe our Customer Service Manager was in touch with you on the 26th and explained that it was outstanding paperwork from your managing agent which caused the delay, and that we were in direct communication with him/her.
I would just like to make sure that you are now satisfied, and find out if there is anything else you require?
Have a wonderful weekend
Regards
Best regards,