Left Without Power, Ignored, and Out of Pocket — My Experience

I had a unit installed on 15 November 2025 after doing my due diligence and asking very specific questions about how the system would perform with my geysers. I was reassured multiple times that everything would work as expected, which is the only reason I went ahead with the installation.

Less than 24 hours after installation, the problems started. The unit kept overloading or the battery would shut off completely. From that point on, I have had nothing but issues.

I contacted Dixon on the Tuesday following installation, looking for support. Instead of assisting, he repeatedly cut my calls, ignored my messages, or left me on blue ticks. His behavior has been extremely rude and completely unprofessional. At one point I was told to bring in my own electrician — at my own cost — to disconnect the geyser because “the unit isn’t designed to run it,” despite being assured of the opposite before installation.

Since then, I have tried every single day to reach Dixon for assistance. He either ignores me, refuses to pick up the phone, or ends the call immediately. This is from a company that advertises 24/7 after-sales service. That is absolutely not what I’ve experienced.

By Sunday, my home had no power at all. I was completely ignored yet again. In the end, I had to switch the entire system off just to have some form of stability in the house.

To protect myself, I brought in an independent auditor to evaluate the installation. The feedback I received was hair-raising — serious concerns around safety, installation quality, and compliance were raised. Even the electrician has tried to contact Dixon to discuss the workmanship, and he is also being ignored.

At this point, I am extremely disappointed and frustrated. I have spent additional money, been left without power, and received no support whatsoever after installation. Their behavior, customer service, and after-sales support are completely unacceptable.

Please be cautious when dealing with this company. Based on my experience, they do not stand behind their service promises, they do not offer the support they advertise, and their workmanship raises serious concerns.