NO AFTER SALES SERVICE

Endless Pools was sourced by my architect to build a new pool for me. Initially there were no problems and when I called Natalie to discuss the options of a natural versus a regular chlorinated pool, she was very responsive and keen to help. Once the pool was dug, we decided to make the pool bigger and Natalie was once again very willing to come through to the site to discuss how we would go about making the pool bigger. I eventually spent over R200 000 with Endless Pools, however, as time went one Natalie became unresponsive, didn’t respond to calls, all her staff had COVID and were unable to complete the job timeously. When the pool was finally completed, the quality of the work was not good, the marbelite is very rough in patches, the mosaics on the steps are crooked and the biggest issue is that my one step is crooked, it is out by 6cm on the one side (as the pool is rectangle, the fact that the step is crooked is very obvious). When advising her of this she initially did not come to site to check the work. Finally, and literally weeks down the line she came to site and acknowledged the issues advising that the guy who had done the work has been fired – fat lot of good that did us. She never did any quality control whilst the work was being done or after for that matter. Not to worry, she was not going to run away (her words) and would make good and fix the marbelite, mosaics and the crooked step early in the new year, she did not want to do it before Christmas and leave us without a swimming pool over the Christmas period, very kind. We have subsequently heard nothing further from Natalie or her husband regarding how or when they will fix the pool. She no longer responds to messages or returns calls. I would advise that anyone considering using Endless Pools be very careful, of course they want as much money as they can possibly get upfront, leaving the Client with very little retention. In additional they do not belong to a governing body, another reason to sit up and pay attention. I am personally very disappointed and given the chance again would not use them. Let me add that they are more than capable of building beautiful swimming pools but fixing problems caused by them, they are not interested in. I have advised Natalie that I would be writing a review – she does not care!