Incompetency personified

I approached ZAK Bathrooms to do bathroom renovations at my premises. Zak referred me to Wayne Russell and his mother Cindy Russell, big mistake ZAK. Wayne and Cindy promised that Wayne was the best plumber and only used the best people to do the work. Their quote was high, so I assumed I would get quality work. However I should have seen the writing on the wall when Wayne could not scan a document back to me and his mother could not even do a professional quote. There computer was always down. They did competent tiling, however there tiler did not complete the work and could not be traced after that.. They charged me for underfloor heating that was not completed. They tried to charge me for plumbing that a builder was supposed pay for and numerous other issues, to numerous to mention. In fact him and Clive Du Plessis, the builder, had a close race to the \incompetency finish line". I think they were equally useless.Eventually"